Hilton Hotel - Front Desk Agent/Guest Service Representative

Description

Why Tru by Hilton:

For 2025, Hilton is the #1 Best Company to Work For in the U.S. – our fourth time reaching this top honor. We first appeared on the Great Place to Work list in 2016 based on our commitment to our purpose and one another. We have since become the best hospitality company in the world and have earned over 600 awards, including over 65 #1 wins globally. These accolades are a direct result of the heart and soul we put into the work we do each day to serve our guests. 95% of Hilton employees say it is a great place to work, compared to 57% of employees at a typical U.S.-based company. Join our Tru by Hilton Spokane Valley team today to experience why!

Job Purpose:

The guest service representative will ensure that the guests have a great experience at the hotel. They will exhibit a friendly and professional demeanor in all interactions with guests and ensure that any issues are resolved promptly.

Pay Range:

• $17.13 - $19.00 per hour

Benefits Available:

• Medical
• Dental
• Vision
• EAP and Life Insurance
• Paid Time Off based on length of service
• Paid Holidays
• Go Hilton (Team Member Travel Discount)

Duties & Responsibilities:

• Act as the first point of contact for guest information.
• Administer check-ins and check-outs.
• Assigning rooms and taking care of administrative duties.
• Processing guests’ payments.
• Processing food and beverage requests.
• Delivering mail and messages.
• Promote facilities, amenities, and activities, as well as be a source of information for guests.
• Update guest records.
• Problem-solve to achieve guest resolution.
• Accommodating general and unique requests.
• Storing/Selling alcoholic beverages.
• Stocking products.
• Other duties as assigned by management.

Working Conditions:

• The worker is not substantially exposed to adverse environmental conditions.

Requirements

Skills & Qualifications

• High school diploma or equivalent required.
• 2+ years of previous direct customer service experience preferred.
• Good interpersonal skills.
• Excellent written and verbal communication skills.
• Conflict resolution experience.
• Patience and good listening skills.
• 21 years of age or older

Physical Requirements:

• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Crawling: Moving about on hands and knees or hands and feet.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Remaining upright on the feet, particularly for sustained periods of time
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles
• Grasping: Applying pressure to an object with the fingers and palm
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.