Rooms Supervisor

As Rooms Supervisor at the Embassy Suites SF Airport - Waterfront, you will be responsible for the following job duties:

• Assists Front Desk and Housekeeping with daily operations.
• Manage daily room assignments for VIPs and all other special requests. 
• Prepare daily forecast of expected arrivals and departures using analysis and judgement skills.
• Help resolve customer complaints by conducting thorough research of the situation and the most effective resolution.
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide necessary information to provide guest service in accordance with Hilton standards. 
• Supervise front desk staff to insure smooth and efficient operation.
• Complete reports, verify status reports, upload/update room status into property management system.
• Perform linen inventory twice a year.
• Collaborate with Housekeeping department to manage rooms inventory and achieve maximum occupancy and profitability.
• Oversee the Lost & Found.
• Coordinate training for front desk and housekeeping team.
• Monitor par stock and place orders for office and operating supplies.
• Perform other duties and responsibilities as assigned or required.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus

• Adaptability

   

Requirements:

• Must have open availability to work any day any shift.
• Must have hotel front desk/housekeeping experience.
• Must be able to type at least 55 wpm and use Microsoft Word, Excel, Powerpoint

 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Compensation

The pay range for this position is between $26 - $28/hour and is based on applicable relevant experience and location. 

Operates and franchises a global portfolio of hotels and resorts.