Embassy Suites by Hilton Los Angeles International Airport South is seeking an experienced Front Desk Supervisor who is passionate about delivering exceptional guest service. This role provides daily leadership and guidance to the front desk team, ensuring a consistently high level of hospitality in alignment with Hilton brand standards.
What will I be doing?
As a Front Desk Supervisor, you will provide leadership and guidance to the Guest Service Agent team during your assigned shift, ensuring consistent, high‑quality service in support of the hotel’s commitment to outstanding guest experiences and financial performance. Key responsibilities include:
- Supervising Front Desk Operations — Oversee Guest Service Agents to ensure smooth and efficient operations throughout the shift.
- Communicating Expectations — Provide clear verbal and written direction, assign tasks, and coach team members to improve performance.
- Resolving Guest and Team Member Issues — Apply sound judgment and creative problem‑solving to address concerns while upholding company standards and maintaining strong guest relations.
- Covering MOD Responsibilities — Manage the front desk, respond to guest concerns, handle emergencies, and implement appropriate resolutions using discretion and leadership.
- Delivering Exceptional Guest Service — Greet guests promptly with a warm, sincere welcome; communicate clearly; and actively listen to understand guest and team member needs.
Pay Range: The starting hourly wage is $23.00 per hour and is based on applicable and specialized experience and location.
%3Ch3%3E%3Cstrong%3EWhat Are We Looking For?%3C/strong%3E%3C/h3%3E%3Cp%3E%3Cspan style=%22white-space:pre-wrap;%22%3ESince being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is driven by Team Members who stay true to our Vision, Mission, and Values. We look for individuals who demonstrate these core %3C/span%3E%3Cspan style=%22white-space:pre-wrap;%22 role=%22button%22 tabindex=%220%22 data-url=%22ca://s?q=Explain_Hilton_Values%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3EHilton Values%3C/strong%3E%3C/span%3E%3Cspan style=%22white-space:pre-wrap;%22%3E:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3EHospitality%3C/strong%3E — We’re passionate about delivering exceptional guest experiences.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3EIntegrity%3C/strong%3E — We do the right thing, all the time.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3ELeadership%3C/strong%3E — We’re leaders in our industry and in our communities.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3ETeamwork%3C/strong%3E — We’re team players in everything we do.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3EOwnership%3C/strong%3E — We take responsibility for our actions and decisions.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3ENow%3C/strong%3E — We operate with urgency and discipline.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22white-space:pre-wrap;%22%3EIn addition, we seek candidates who demonstrate the following key attributes:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22 role=%22button%22 tabindex=%220%22 data-url=%22ca://s?q=Describe_guest_service_skills%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3EStrong guest‑service skills%3C/strong%3E%3C/span%3E%3Cspan style=%22white-space:pre-wrap;%22%3E, including the ability to work with internal and external customers who may require patience, tact, and diplomacy to resolve concerns and gather accurate information.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22 role=%22button%22 tabindex=%220%22 data-url=%22ca://s?q=Explain_basic_math_skills_for_hospitality%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3EBasic mathematical proficiency%3C/strong%3E%3C/span%3E%3Cspan style=%22white-space:pre-wrap;%22%3E and the ability to use a calculator to perform moderately complex calculations accurately.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3EEffective listening and English comprehension%3C/strong%3E, enabling clear understanding of instructions and information.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3EAbility to observe and respond to emergency situations%3C/strong%3E, including adequate hearing and vision.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3EOne year of Front Desk and supervisory experience%3C/strong%3E in hospitality or a related industry is preferred.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cdiv%3E%26nbsp;%3C/div%3E%3Ch3%3E%3Cstrong%3EWhat Will It Be Like to Work for Hilton?%3C/strong%3E%3C/h3%3E%3Cp%3E%3Cspan style=%22white-space:pre-wrap;%22%3EHilton is proud to offer an award‑winning workplace culture. We support the mental and physical well‑being of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment. Our innovative programs and benefits include:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3EAccess to your pay when you need it through %3Cstrong style=%22white-space:pre-wrap;%22%3EDailyPay%3C/strong%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3EHealth insurance%3C/strong%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3ECareer growth and development%3C/strong%3E opportunities%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3ETeam Member Resource Groups%3C/strong%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3ERecognition and rewards%3C/strong%3E programs%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3EGo Hilton%3C/strong%3E travel discount program%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3EBest‑in‑class Paid Time Off (PTO)%3C/strong%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3ESupportive parental leave%3C/strong%3E%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3EEmployee Stock Purchase Program (ESPP)%3C/strong%3E — purchase Hilton shares at a 15% discount%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22white-space:pre-wrap;%22%3E%3Cstrong style=%22white-space:pre-wrap;%22%3EDebt‑free education%3C/strong%3E: access to a wide range of education credentials (college degrees, high‑school completion, English language learning, digital literacy, professional certificates, and more)%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cem style=%22white-space:pre-wrap;%22%3E%3Ci%3E%3Cspan style=%22white-space:pre-wrap;%22%3EBenefits may vary depending on position classification and union status.%3C/span%3E%3C/i%3E%3C/em%3E%3C/p%3E%3Ch3%3E%26nbsp;%3C/h3%3E%3Ch3%3E%3Cstrong%3EEqual Opportunity Statement%3C/strong%3E%3C/h3%3E%3Cp%3E%3Cspan style=%22white-space:pre-wrap;%22%3EEmbassy Suites by Hilton – LAX South is an %3Cstrong style=%22white-space:pre-wrap;%22%3EEqual Opportunity Employer%3C/strong%3E (M/F/Veteran/Disability/Sexual Orientation/Gender Identity). The employer will consider qualified applicants with criminal histories in a manner consistent with the %3Cstrong style=%22white-space:pre-wrap;%22%3ELos Angeles Fair Chance Initiative for Hiring%3C/strong%3E.%3C/span%3E%3C/p%3E%3Cp%3E%3Cbr%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cp style=%22margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E