The beautiful Hilton San Jose is adding an Assistant Director of Catering and Events to join their amazing team. This is an exciting opportunity for a hospitality professional to sell and service local catering groups while supporting forecasting and event operations for a beautiful full-service hotel environment.
The ideal candidate will bring strong relationship-building skills, attention to detail, and a passion for creating exceptional guest and client experiences. This role offers the opportunity to work closely with clients from initial booking through event execution while contributing to the overall success of the catering and events department.
What will I be doing?
As the Assistant Director Catering and Events, you will be assisting with to achieving superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations. As ADOCE you are responsible for the negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. As ADOCE you are responsible for event documentation and coordination with Sales, other hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience.
Position Summary
As a Team Member your essential functions in this role include such things as: • Strategy – Be globally aligned with the Americas Commercial Operations function while locally supporting superior business results. • Leadership – Help develop innovative, forward-thinking team members. • Culture – Ensure a best-in-class workplace that delivers on Hilton’s value, mission, and purpose. • Talent - Hire, engage and develop the world’s best hospitality team members. • Operations Excellence - Embrace and lead implementation of all Americas C&E initiatives and objectives with a consistent commitment to excellence in execution, comprehensiveness, and timeliness.
STRATEGY: • Drive innovation and creativity within event delivery. • Ensure that high quality service standards are maintained through continuous reviews of processes and procedures. • Actively support the sales process.
LEADERSHIP: • Provide overall leadership and direction in all Events matters. • Serve as a highly visible, participatory leader who proactively and consistently engages with their GM/EC, Sales, Catering and Events team members, external guests, and suppliers. • Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices. • Participate or represent Hilton in industry social/meeting/events professional associations.
CULTURE: • Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Catering and Events talent pipeline. • Integrate Hilton’s Values/Mission/Purpose when implementing C&E initiatives and support Team Member-centric and guest-centric programs • Lead with Hilton culture engaging with Team Members through direct and meaningful interactions. • Be an ambassador for customer service.
TALENT: • Motivate and provide a work environment in which team members are productive. • Listen and respond to team members needs while having an open-door policy. • Manages group and interpersonal conflict effectively.
EVENTS OPERATIONS EXCELLENCE: • Possess subject matter expertise and ensure standards/practices. • Assist to ensure the proper use of all function space, exhibit hall, and event spaces. • Assist in the development and management of departmental budgets. • Assist in the overseeing of short, medium, and long-term forecasting and actual cost reporting for events. • Assist in ensuring in proper staffing for the needs of the business. • Assist in the integration of current trends in event management and design. • Participate in customer site inspections and assists with the sales process as necessary.
%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EWhat are we looking for?%3C/strong%3E%3C/span%3E%3C/p%3E%3Ch4 data-start=%22236%22 data-end=%22264%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ERequired Qualifications%3C/span%3E%3C/h4%3E%3Cul data-start=%22265%22 data-end=%22406%22%3E%3Cli data-section-id=%221vzllrj%22 data-start=%22265%22 data-end=%22335%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EMinimum of three (3) years of Senior Catering or Events experience%3C/span%3E%3C/li%3E%3Cli data-section-id=%221mtg8lx%22 data-start=%22336%22 data-end=%22406%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EMinimum of three (3) years of forecasting and budgeting experience%3C/span%3E%3C/li%3E%3C/ul%3E%3Ch4 data-start=%22408%22 data-end=%22437%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EPreferred Qualifications%3C/span%3E%3C/h4%3E%3Cp data-start=%22438%22 data-end=%22507%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EIt would be advantageous for candidates to demonstrate the following:%3C/span%3E%3C/p%3E%3Cul data-start=%22508%22 data-end=%22766%22 data-is-last-node=%22%22 data-is-only-node=%22%22%3E%3Cli data-section-id=%22yhfv7w%22 data-start=%22508%22 data-end=%22583%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EKnowledge of hotel property management systems, specifically Delphi.fdc%3C/span%3E%3C/li%3E%3Cli data-section-id=%22fk7cqz%22 data-start=%22584%22 data-end=%22637%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EHotel catering and/or event management experience%3C/span%3E%3C/li%3E%3Cli data-section-id=%223t2wju%22 data-start=%22638%22 data-end=%22709%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ERelevant degree in business development or a related business field%3C/span%3E%3C/li%3E%3Cli data-section-id=%22bqo911%22 data-start=%22710%22 data-end=%22766%22 data-is-last-node=%22%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EIndustry certifications such as CMP or CPCE preferred%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:12px;margin-right:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:12px;margin-right:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3ECompensation%26nbsp;%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EBase salary range: %24100–%24110,000, plus opportunity for quarterly bonus. Compensation is based on experience and qualifications.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:12px;margin-right:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3ESales Incentive%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:12px;margin-right:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EHilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering %26amp; Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:12px;margin-right:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EThe Benefits%3C/strong%3E%26nbsp;–%26nbsp;Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:%26nbsp;%3C/span%3E%3C/p%3E%3Cul style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px 0px;orphans:2;padding:revert;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cli style=%22line-height:1.25;%22%3E%3Cp style=%22margin-bottom:12px;margin-right:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EAccess to pay when you need it through%26nbsp;DailyPay%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22margin-bottom:12px;margin-right:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cp style=%22margin-bottom:12px;margin-right:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EMedical Insurance Coverage – for you and your family%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22margin-bottom:12px;margin-right:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EMental health resources including Employee Assistance Program%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EBest-in-Class Paid Time Off (PTO)%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EGo Hilton travel program: 100 nights of discounted travel%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EParental leave to support new parents%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EDebt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education,%26nbsp;including:%26nbsp;college degrees and professional certifications*%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E401K plan and company match to help save for your retirement%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EHilton Shares: Our employee stock purchase program (ESPP) - you can%26nbsp;purchase%26nbsp;Hilton shares at a 15 percent discount%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ECareer growth and development%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ETeam Member Resource Groups%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ERecognition and rewards programs%26nbsp;%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:12px;margin-right:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.%26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin-bottom:12px;margin-right:0px;margin-top:0px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:8px;%22%3E#LI-JW1%3C/span%3E%3C/p%3E