Title: | Museum Assistant |
Employment Status: | Part-Time |
Time Commitment: | Total number of scheduled hours varies based on need. Employee’s schedule will be a combination of weekdays, Saturdays and Sundays between the hours of 10am and 5pm. |
Primary Functions: | - Greets and orients visitors at the coat check in the Mansion
- Acts as rover or sits a static post inside the Mansion.
- May answer general questions about the Hillwood/exhibit for visitors.
- Augments Hillwood Security by observing and reporting any suspicious activity, injury/illness, or unusual/unsafe conditions.
- Assures a positive, enjoyable visitor experience.
- May assist with special event crowd and or vehicle management.
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Key Job Elements: | If assigned to Mansion Coat Check: - Welcomes and greets visitors and checks coats/bags
- Provides information and directions to visitors
- Reports suspicious activity to Security
- Relays any emergency information to Security for their response
- Answers Hillwood-related and general questions
- Assists Security with emergency evacuation of visitors
If assigned as Mansion Rover or Stationary Gallery Monitor: - Circulates throughout assigned area and/or sits a fixed post to observe visitor activity.
- Provides information and directions to visitors.
- Reports suspicious activity to Security
- Relays any emergency information to Security for their response.
- Answers Hillwood-related and general questions.
- Assists Security with emergency evacuation of visitors.
If assigned to Special Events or Parking: - Assist Security with vehicle management
- Assist Security with crowd management and wayfinding
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Organizational Relationships: | - Reports to their assigned supervisor or project leader.
- Collaborates with the Security Services.
- Interacts with staff, volunteers and visitors of all ages.
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Knowledge: | - Interested in learning about decorative arts, the Museum’s collection and founder.
- Experience in customer service.
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Skills/Abilities: | - An ability to remain calm under various stressors (illness/injury, emergency evacuation, suspected or overt criminal behavior).
- Strong observation skills.
- A warm, empathetic, and enthusiastic communicator.
- Flexibility, patience, and a positive outlook.
- Commitment to, enthusiasm for, and comfort with conversing with a diverse range of people.
- Timely and responsive in correspondence via email and phone.
- Basic comfort level with and regular use of email and computers.
- Demonstrates a commitment to the spirit of Hillwood’s mission, vision, and interpretive messages, and keeps them at the forefront of all endeavors.
- Use of a radio for communications.
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Work Environment: | The work environment characteristics described here are representative of those a museum security assistant encounters while performing the essential functions of the role. Museum Assistants are regularly required to: - Communicate professionally in person, over the telephone, through email and other electronic means.
- Stand and or walk for extended periods of time.
- Ascend/descend stairs, move about their assigned area.
- Visually or otherwise identify, observe and assess.
- Occasionally required to lift, drag and/or move up to 15 pounds unassisted.
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Notice: | The preceding description has been designed to indicate the general nature and essential duties and responsibilities of work performed by a Museum Assistant. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of staff to do this role. |