Case Manager – Homeless & Community Services

Salary: $24.67 - $43.19

About the Opportunity
Hillsborough County is seeking a mission-driven Social Services Case Manager to support individuals and families who are experiencing homelessness or at risk of homelessness. In this role, you’ll collect and analyze information about each client’s situation, build comprehensive case plans, and connect them with the community resources they need to achieve long-term stability and self-sufficiency.

This position is a key part of the County’s homeless and human services system, working closely with the Tampa-Hillsborough County Continuum of Care and a wide range of community partners to improve outcomes for vulnerable residents.

What You’ll Do

In this role, you will:

• Provide comprehensive case management to individuals and families experiencing or at risk of homelessness, including needs assessments, individualized service plans, and ongoing follow-up.
• Conduct in-depth client interviews to understand social, economic, legal, health, and housing needs, determine eligibility for services, and develop plans to support self-sufficiency.
• Use the Homeless Management Information System (HMIS) and other data systems to enter, validate, track, and analyze program and client data; prepare reports on outcomes, expenditures, and program performance.
• Perform quality control and auditing on case files and expenditures to ensure accuracy, eligibility, and compliance with program rules and regulations.
• Coordinate and track resources and financial supports used to meet emergency and urgent needs for vulnerable populations; document outcomes and project accomplishments.
• Collaborate with internal departments and external partners (service providers, landlords, community agencies, and other organizations) to secure resources, resolve barriers, and address complex customer service needs.
• Conduct outreach and service coordination in the community, attend community-based meetings and events, and represent the agency with stakeholders and providers.
• Participate in the Tampa-Hillsborough County Continuum of Care, including serving on committees and engaging with other organizations to strengthen the local homeless services system.
• Support special initiatives, outreach programs, community response projects, and Emergency Management support and recovery efforts as needed.
• Prepare technical and program documentation, including case narratives, procedures, handbooks, data reports, and quality improvement materials.
• Depending on assignment, supervise case managers, interns, or volunteers, and help plan and deliver trainings and orientations.

Ideal Candidate

The ideal candidate will be:

• Experienced in the continuum of care for homelessness, human services, and affordable housing resources.
• Skilled in working with vulnerable populations, both in the field and on special projects, including developing case plans and coordinating services.
• Comfortable providing high-level customer service on complex cases, including advocacy and problem solving.
• Skilled in verbal and written communication, including client documentation, reports, and stakeholder communication.
• Experienced with data entry, validation, reporting, and technical documentation in homeless or human services data systems (such as HMIS).
• Experienced collaborating across internal departments and with external agencies that support vulnerable populations.
• Skilled in billing, data analysis, and document review to support program integrity and compliance.
• Experienced with outreach and service coordination activities in the community.

Minimum Qualifications

To be considered for this position, you must have:

• Graduation from an accredited four-year college or university in social work, psychology, sociology, nursing, gerontology, or a closely related field; AND
• Two (2) years of social services program experience that includes interviewing clients, assessing needs and eligibility, counseling clients, and/or working with complex customer service cases and case resolution; OR
• An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies described above; AND
• Possession of a valid Florida Driver’s License.

Job-Specific Knowledge, Skills & Abilities

Successful candidates will demonstrate:

• Knowledge of social services program delivery, case management practices, and the needs of vulnerable populations.
• Knowledge of Federal, State, County, and community resources that support individuals and families, especially those experiencing homelessness.
• Ability to interpret and apply program rules and regulations for community-based programs.
• Skill in interviewing and counseling clients, including crisis intervention and supporting self-sufficiency.
• Ability to collect, organize, and evaluate data and draw logical conclusions.
• Ability to use initiative, think independently, and exercise sound judgment in complex situations.
• Ability to plan, organize, and set priorities, and work both independently and as part of a team.
• Proficiency using a computer and standard software and learning specialized data systems.
• Ability to communicate effectively, both orally and in writing, with clients, colleagues, and community partners.
• For some assignments, the ability to plan, organize, and supervise the work of others.

Physical & Work Environment

• Work is generally sedentary, involving mostly sitting, with occasional walking and standing and the ability to exert up to 10 pounds of force occasionally.
• Must be able to move intermittently throughout the day, using proper body mechanics including bending, stooping, turning, stretching, and reaching.
• Must be able to observe, listen, and communicate effectively.
• Must be able to work with individuals who may be ill, disabled, elderly, emotionally upset, or hostile, and maintain professionalism and compassion.
• Work includes both office-based tasks and field activities, including community outreach, meetings, and events.

Why Join Hillsborough County?

When you join Hillsborough County Government, you join a team committed to public service and improving the quality of life for our residents. We offer a comprehensive Total Rewards package that may include:

• Competitive salary and generous paid time off and holidays
• Multiple health, dental, and vision plan options
• Retirement benefits and other financial wellness programs
• Life insurance, short- and long-term disability options
• Tuition reimbursement and professional development opportunities
• Employee wellness programs and Employee Assistance Program (EAP)

(Actual benefits may vary by position; details are provided during the hiring process.)

How to Apply

If you are passionate about supporting individuals and families on their path to stability and self-sufficiency, and you want to make a direct impact in your local community, we encourage you to apply.

Submit your application through Hillsborough County’s online job portal by the closing date listed on this posting.

Hillsborough County is an Equal Opportunity Employer and is committed to a diverse and inclusive workforce that reflects the community we serve. Applicants requiring reasonable accommodation during the recruitment process are encouraged to contact us in advance.

 

Providing essential public services and infrastructure to Florida residents.