Technology Analyst Contractor

Our Story

Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower’s capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their vision of “well-th. rebalanced.” Based in Chicago with advisors across the U.S., we operate as a registered investment advisor (RIA).

Your Future Team

The Technology Analyst supports the hardware, mobile configuration and software deployment for Hightower’s device management solution Intune and Windows 11 deployment project.

• Provide outstanding customer service and a positive support experience by interfacing directly with end users on issues and project related requests, communicating in a clear and concise manner.
• Provide incident management for issue identification, diagnosis, troubleshooting, tracking, escalation and resolution for hardware and software issues relating to Windows laptops and mobile devices.
• Responsible for fulfilling requests related to new hardware set-ups, software installations, permissions, configurations with a focus of Windows 11.
• Accurate ticket entry for issue resolution to aid in project deployment.
• Inspect equipment for initial set-ups, configurations, installations, upgrades, repairs, etc.
• Perform remedial actions and utilize tool kits to correct problems based on knowledge of operating systems for Windows software.
• Research issues utilizing a variety of resources; maintain level of knowledge of desktop operating systems and support standards.
• Basic system administration for Active Directory for moving devices to OUs, as well as validating PC compliance in Intune system.
• Follow established processes and procedures, as well as contribute to the knowledge repository by identifying and proposing improvements, as well as authoring knowledge articles and tech tips.
  
  
  

What You’ll Bring:

• Educational Background:
• Associate’s degree in computer science, Information Systems, or related degree preferred, or high school diploma with relevant work experience.
  
  
• Year Up – Certification experience
• CompTIA A+ or Network+ Preferred
• Microsoft certifications preferred
• 2+ years of Service Desk/Desktop support experience
• Microsoft Windows (Windows 10/11)
• Microsoft Office and other productivity software
  
  
• Communication Skills: Excellent communication skills to collaborate with teams and provide end-user support.
• Technical Proficiency: Ability to configure Salesforce and implement minor enhancements.
• Problem-Solving Skills: Ability to troubleshoot issues and propose effective solutions.
  
  

What We Offer

• We commit to a transparent, people-first environment where talent is maximized through our diverse, equitable and inclusive community
• We nurture a spirit of belonging, are energized by challenges, celebrate our successes, and achieve individual and collective well-th goals
• $30-$40/hr
  
  
  

AN EQUAL OPPORTUNITY EMPLOYER: Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law.

You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.