Candidate: An ideal candidate has the following: ● 2+ years of experience in a Technical Writer role ● A strong desire to grow in technical knowledge and written skills● Exceptional written English skills and work ethic ● A strong intellectual curiosity with experience writing knowledge base articles ● Bachelors or Associates degree in technical writing, English, communications, computer science, literature (a degree in a related field or writing/communication certifications is also acceptable) ● The ability to understand and clearly communicate complex technical processes to a wide range of employees in both verbal and written form ● The skill to eectively present information with visual elements (e.g. charts, annotated screenshots, infographics) following written and visual style guides ● Motivation to work independently and with a global team ● An acute attention to detail to review and maintain documentation standards ● A creative approach in a fast-paced environment ● The ability to travel to the United States (US) regional oces as needed ● Experience documenting and troubleshooting some or all of the following systems: ○ macOS, Windows, Zendesk, Snagit, VoIP, Confluence, Jira, Google Workspace, Zoom, Slack, Okta, Jamf, Meraki Even better (but not required) is experience in the following areas: ● Creating video tutorials (e.g. Final Cut Pro/iMovie/mmhmm) ● Linux use and documentation ● Project management
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