Bachelor’s degree in Computer Science, Information Technology, or a related field.
● Minimum of 8 years of experience working as a Salesforce Developer, with at least 3
years specifically focused on Service Cloud.
● Salesforce certifications such as Service Cloud Consultant, Platform Developer I & II,
and Administrator are highly desirable.
● Proficiency in Salesforce development tools and technologies, including Apex,
Visualforce, Lightning Components, SOQL, and SOSL.
● Extended hands-on experience with Salesforce Service Cloud, especially service
cloud voice and Amazon Connect Center is required.
● Experience Cloud and AgentForce are highly desirable.
● Demonstrated experience with Salesforce integration patterns, including REST and
SOAP APIs, data loaders, and third-party integration tools.
● Demonstrated ability to design and implement complex Salesforce solutions that are
scalable, secure, and maintainable.
● Familiarity with Agile development methodologies.
● Excellent problem-solving skills and the ability to work independently and in a team
environment.
● Strong communication and interpersonal skills to effectively interact with stakeholders at
all levels.
● Proven ability to manage multiple priorities and projects simultaneously in a fast-paced
Environment