Senior Manager, Customer Success

Lead Customer Success for a fast-growing SaaS company. Drive revenue, reduce churn, and scale operations in a remote, high-impact role with clear growth to Director level. Build and lead a high-performing Customer Success team. Design and implement CS systems: CRM, lifecycle playbooks, governance, automations, and customer health frameworks. Drive revenue via renewals, upsell, and cross-sell across a strategic customer portfolio. Deploy AI tools to surface insights, automate processes, and scale CS impact. Own and analyze churn to drive proactive retention strategies. Collaborate across Sales, Product, and Marketing to improve handoffs and enhance the customer journey. Establish scalable communication practices (e.g., onboarding, product updates, campaigns).

This confidential opportunity is presented by Highlight TA, your on-demand talent team. We make hiring easy with flexible, on-demand talent solutions. We partner with startups and scale-ups to embed talent partners, lead recruitment projects, and manage full talent functions. Our data-driven approach ensures fast hiring and access to top-tier talent, while flexible terms help you save time and reduce costs.