Technical Product Manager - Integrations & Marketplace

Your roles & responsibilities: Strategy & Vision Establish the strategic direction and vision for HighLevel’s Integrations & App Marketplace product features. Make informed decisions about product roadmaps based on market trends, customer needs, and competitive landscape. Product Planning and Roadmap Collaborate with stakeholders to identify and prioritize user requirements and feature enhancements. Collaborate with customers to identify their needs and current challenges, which would feed forward into the Product planning process. Develop and maintain a detailed product roadmap for the Integrations & App Marketplace, aligning it with the company’s overall product strategy and goals. Requirements Definition Conduct user research, interviews, and data analysis to gather insights and identify pain points. Translate user needs into clear and actionable product requirements, user stories, and acceptance criteria. Product Development and Launch Collaborate with engineering and design teams to ensure timely and high-quality product delivery. Plan and execute product launches, including creating go-to-market strategies, coordinating marketing efforts, and driving user adoption and engagement. Stakeholder Communication Communicate product plans, progress, and updates to internal teams and stakeholders, including executives. Act as a subject matter expert on Integrations & App Marketplace, providing guidance and support to internal teams and external customers. Performance Monitoring and Analysis Define and track key product metrics to evaluate product performance and drive data-driven decision-making. Monitor customer feedback and conduct competitive analysis to identify areas for improvement and address customer pain points. What we’re looking for; API Product Management experience: Experience working as a PM in an API-first product. You should have solid systems thinking skills to envision complex integrations between high-level and third-party applications. Entrepreneurial mindset: Experience working in a fast-paced, high-ownership role with minimum supervision. At HighLevel, you really are the CEO of your product. Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure product success. Experience working with tools like Pendo, Google Analytics, MongoCharts, etc. is a plus. User-Centric Mindset: Deep empathy for users and a strong passion for delivering exceptional user experiences. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders. Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment. Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success. Experience with Integrations & App Marketplace: Prior experience in building and managing Integrations & App Marketplace products for a CRM platform or product is a plus. Experience; Minimum 3+ years as a Product Manager, with a preference for CRM products & SaaS experience Prior experience as a developer is highly preferred Bachelor’s degree in computer science, engineering, or a related discipline Familiarity with leading CRM platforms and their landscape preferred but not mandatory.

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas.