Job description
We’re looking for a Customer Experience Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows.
This role combines technical troubleshooting with deep payroll expertise. You’ll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks.
This is a high-impact role where your work directly affects employees getting paid correctly and on time.
The base salary range for this role is $85,000 - $108,000. There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in the EST time zone and open to working remotely.
Location Eligibility: While can be a remote position, HiBob is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA.
Job requirements
4–6+ years of experience in Payroll, HRIS, or Payroll Support roles
Strong understanding of US payroll processes and compliance considerations
Experience troubleshooting payroll systems or integrations
Ability to analyze workflows and identify configuration gaps
Strong communication skills with both technical and non-technical stakeholders
Nice to HaveExperience with payroll platforms (e.g., ADP, Gusto, Workday, Paylocity, etc.)
Exposure to APIs or system integrations
Experience supporting SaaS customers
Background in implementation or onboarding
Job responsibilities
Own payroll-related escalationsInvestigate and resolve issues impacting payroll runs, taxes, benefits, and reporting
Support customers during critical payroll cycles with urgency and precision
Ensure accurate data flow between Bob and payroll systems/integrations
Act as a payroll expertAdvise customers on payroll configurations and best practices
Troubleshoot issues related to US payroll compliance and workflows
Help customers understand how system setup impacts payroll outcomes
Bridge customers and productTranslate payroll challenges into product feedback and improvements
Partner with Product and Engineering on payroll-related enhancements
Advocate for customer needs in technical discussions
Drive proactive improvementIdentify misconfigurations and potential risks early
Recommend process improvements and system guardrails
Contribute to documentation and payroll best practices
Job benefits
HiBob is a village filled with amazing people, and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes, and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
Stock options at a high-growth unicorn startup
100% subsidized medical, dental, and vision coverage for employees
401(k) with a 3% company match starting from Day 1
Hybrid working model for those who are in the NYC metro area.
Work from home allowance to get your home office set up!
Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
Annual Headspace subscription and wellness benefits
Two social impact days per year for volunteering
Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Employee referral program - $2,500 bonus for each successful referral, with an additional ambassador bonus
Fun and frequent social events (in-person and virtual)
We love birthdays - take the day off and receive a special gift
Dog-friendly office
If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!