UK - Customer Service Advisor

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.

Are you prepared to commence an exciting career as a Contact Centre Adviser? Starting on 30th June, join our team and become a valuable first-line support, providing exceptional customer service through various communication channels, with a keen attention to detail. Whether you are aiding with fraud detection, safeguarding vulnerable customers, or shaping the compliance landscape, your role as a Customer Service Advisor will have a significant impact. Your communication abilities will be prominent as you solve complex data and technical issues, and showcase your compassionate, ensuring every customer feels valued and protected.

Why Choose Us? 

HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!

Plus, Working With HGS Comes With Benefits Like

• £12.21 an hour, plus overtime opportunities
• Flexible working 
• Refer-A-Friend bonuses
• Employee assistance programs
• 28 days holiday, inclusive of bank holidays
• Development opportunities 
• People-focused environment where you’ll make lifetime connections and friendships
• Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.
  
  

What we are looking for: 

• Application of strong emotional intelligence to safeguard vulnerable customers
• Ability to proactively seek out and identify potential fraud
• Strong adaptability, collaboration skills, and the ability to work effectively in a diverse team
• Self-starters who take ownership and demonstrate accountability in ensuring legal and regulatory compliance while promoting best practices, inclusivity, and diversity
  
  

Requirements: 

• Customer service/contact centre experience
• IT literate, and experience using Microsoft packages (inc Word, excel) 
• Excellent communication skills, including multi-channel customer communication and complaint management.
• Successful completion of initial Baseline Personnel Security Standard (BPSS) and subsequent phases, either a Security Check (SC) or a Counter-Terrorist Check (CTC) security checks
  
  

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.

Hinduja Global Solutions (HGS) is an innovative leader in Customer Experience and Business Process Management with over four decades of providing services. Our customer-obsessed ethos combined with a pioneering approach places digital solutions at the core of our operations. As we navigate the digital era, we strive to revolutionize customer experiences, equipping our clients with a significant competitive advantage.