Process Consultant (Hyderabad, TG, IN, 500019)

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Job Description:
We are looking for a detail-oriented and customer-focused Credit Card Chat Support associate. 

Designation: Process Consultant

Requirements:
• Qualification: Graduate
• Minimum 2 years of international customer service experience supporting chat (financial domain). 
• Excellent communication skills.
• Night shift & Rotational weekly off
• Typing speed of at least 50 WPM with 90% accuracy
• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
• Multitasking: Ability to Toggle Between Screens/Tools
• 5 days working and 2 days off.
• Salary: Up to 5 LPA
• Work Location: DLF Cyber city, Gachibowli, Hyderabad
• 2-way cab facility will be provided.

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.