Senior Account Manager (m/f/d)

Heyflow was recognized by Kununu as the TOP 5% company of the best rated companies in 2024 and 2025 - join us NOW! 💙

In just four years, we have become one of the leading no-code platforms for creating interactive landing pages and flows.Wondering what a "flow" is? Just like Tempo is for tissues or Google is for web searches, Heyflow is for flows. We have defined our own product category, combining the functionality of forms with the aesthetics of custom-designed websites, enabling our customers to generate the maximum number of leads.Today, millions of people worldwide interact with flows created in Heyflow. Our customers include fast-growing scale-ups like 1komma5grad, as well as major names like BCG and the Adecco Group.

In addition to our offices in Hamburg and Berlin, we are a remote-friendly and hybrid team, with members in over ten countries. Our passion is to help businesses build impressive flows with our top-tier product—and we make sure to have fun as a team while doing it. We believe in open discussions, genuine empathy for better collaboration, and continuous improvement.

What you'll do:

• Be the go-to advisor for your Most Valuable Customers (MVCs)—build trust, understand their goals, and proactively drive retention, expansion, and prevent churn.
• Create and execute personalized success plans that map out clear growth opportunities, upsells, and long-term value.
• Run strategic business reviews—showcase ROI, track progress, and explore new ways for customers to scale with Heyflow.
• Help customers build high-converting workflows, optimize performance, and get the most out of Heyflow.
• Turn happy customers into advocates—identify champions for case studies, testimonials, and referrals.
• Track key customer health metrics, analyze trends, and collaborate with Product to improve adoption, retention, and expansion.

What you'll bring:

• A natural communicator—comfortable engaging with teams, execs, and stakeholders in both German and English (business fluent). Proficiency in both languages is mandatory for this role.
• 3+ years in SaaS Customer Success, Account Management, or consulting, with a proven record of driving renewals and growth.
• Tech-savvy and eager to dive deep into the Heyflow app—understanding its potential and unlocking strategic use cases for customers.
• Passion for industries like insurance, finance, startups, e-commerce, and marketing—you're excited to work with a diverse customer base.
• Data-driven and results-oriented—experienced in tracking and optimizing key customer success metrics.
• Ready to take ownership, scale CS processes, and grow alongside Heyflow in a fast-moving environment.

Why Heyflow?

• We support your professional and personal growth through ownership and continuous learning from day one.
• You get the chance to join one of the fastest-growing SaaS companies in Europe—after securing $16M in funding, we now have even greater opportunities to drive Heyflow forward!
• Agile professional and personal development through ownership, ongoing learning, and process improvement from day one.
• Remote work within Europe and/or the opportunity to work from our beautiful offices in Hamburg and Berlin.
• 30 days of paid annual leave.
• Health and mobility benefits, including gym subsidies, a Germany-wide transit ticket, and fresh vegetables delivered to your home.

We are advocates of diversity & inclusion and so, we encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds and experiences to consider applying for this role. 💙