Fresher Executive Associate

To improve business operations, application support engineers supervise the setup and upkeep of software applications. Installing updates, debugging, and optimizing software application performance are some of their responsibilities. They might work as independent contractors or be hired by businesses. To keep an eye on and preserve the effectiveness of our software applications, we are looking for a skilled application support engineer. Your responsibilities in this position will include working with colleagues, successfully completing code migrations, and reporting to our senior software engineering team. Additionally, you will be expected to assist our clients with their IT needs. Roles and Responsibilities : Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light. Demonstrates knowledge and use of departmental resources, policies and procedures. Maintains email handle time, while remaining friendly and informative (after call email to customers). Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions. Demonstrates appropriate sense of urgency for customer responses

At Hexaware, we're not just a global technology and business process services company; we're a community of 32,536 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 54 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world's most loved digital transformation partner.