Resident Engineer

Resident Engineer

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

What you’ll do:

Key Responsibilities

• Hold design and information-gathering workshops with the Customer to understand the Customer’s existing network design.
• Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors. Exercises good judgment in selecting methods and techniques for obtaining solutions.
• Assist to customer/partner for troubleshooting the network’s design and architecture issues, analysing network and device configurations.
• Works internally with Juniper SE and Engineering team to relay & drive functionality requirements specific to customer environment.
• Works closely with other resident engineers, customer and Juniper Technical Assistance Centre to optimize network. Acts as a customer technical liaison for Juniper Networks support and development teams.
• Testing product features and functionality to provide solution post implementation to meet design requirement.
• Providing deployment guidance to ensure that implementations are consistent with design specifications.
• Applying extensive industry experience to improve network performance and proactively analyse potential enhancements. Evaluating technical specifications for interoperability.
• Assists customer/Partner in the development and testing of new features and solutions.
• Networks with senior internal and external personnel in own area of expertise to expand knowledge base.
• Hold discussions on customer requirements and assist them on network problems, design needs and the workarounds/solutions that are being tried.
• Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds/solutions that are being tried.
• Document network design requirement and update design document time to time.
• Validation of MOP’s and assisting partner and customer during migration/implementation.
• Adhere to Juniper process and provide best practices to help customer optimize/design network with worldwide trend/solutions.
• Proactive alerts on security threats, compliances, bulletins & procedures.
• Support Customer with Routing Director deployments.
• Operate and monitor CGNAT platforms and ensure logs are generated and collected correctly.
• Validate end-to-end CGNAT logging.
• Support lawful interception / compliance requests by retrieving accurate subscriber traces.
• Troubleshoot missing, delayed, or incorrect CGNAT logs.
• Verify logging after maintenance, upgrades, or failover events.
• Perform basic searches and validation in SIEM platforms.
• Coordinate with NOC, security teams, and vendor TAC for operational issues.
• Maintain SOPs, runbooks, and documentation for operational processes.

What you need to bring:

Education and Experience Required:

• Bachelor Degree with 10+ years of experience

Required Skills & Qualifications

• Bachelor degree in engineering with 10+ of experience with relevant network troubleshooting experience. Proven experience in designing and managing large service Provider networks.
• Commitment to delivering a remarkable customer experience and mature “customer first” focus.
• Strong influencing skills, design, consultation, and presentation experience directly related to operational experience.
• Understand Service provider core & edge network, Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
• Strong Service Provider or large Enterprise experience.
• The ability to work independently and to function in a team environment.
• Effective communication, presentation and teamwork skills as the role works with many organizations within HPE as well as with the customer.  
• Effective written communications as the status of Design projects and network problems must be regularly communicated.
• Demonstrated ability to manage multiple projects and work calmly under pressure.
• Excellent knowledge of TCP/IP fundamentals
• Strong on Routing protocols & MPLS knowledge e.g. ISIS, OSPF, BGP, RSVP, LDP, IPv6 & Routing Policies, 6VPE/PE , MPLS, Segment Routing
• Understanding on VPN technologies (e.g. L2VPN, L3VPN, VPLS)
• Layer 2 protocols and technologies such as POS and Ethernet
• Strong knowledge on Class of service, HQOS
• Preferred Certifications - JNCIE or CCIE
• Hands-on knowledge on HPE Hardware: MX, QFX, PTX, SRX,EX,ACX series is a strong plus.
• Familiar with HPE Routing Director SDN controller or similar SDN controllers of other vendors.
• Hands-on experience with Linux servers and network services (DHCP, SNMP, FTP, TFTP, DNS, NTP).
• Strong automation expertise.
• Strong communication, presentation and interpersonal skills.
• International travel might be required.

Other expectations and capabilities:

Analyse Information - Gathers and analyses the most critical information needed to understand problems. Analyses problems and issues from different points of view, breaks down problems into manageable components and determines root causes. Demonstrate Professional Judgment - Applies accurate logic and common sense in coming to conclusions, recognizes the implications and risks of actions and decisions. Makes timely decisions on problems/issues requiring immediate attention and chooses courses of action that are uniform with policies, procedures, and rules. Understand Quantitative Data – Demonstrates an understanding of the use and interpretation of key quantitative/financial measures. Uses quantitative information to draw accurate conclusions and guide actions. Address Customer Needs - Asks questions and seek feedback from customers to accurately identify customer requirements, expectations and needs. Addresses customer needs by involving the right people (resources) at the right time and periodical follow ups. Achieve Expected Results - Shows strong commitment to achieving meaningful results. Takes timely action to address important issues. Support Performance Improvement - Ensures that outputs, products and services are of high quality. Identifying and suggesting processes and practice improvement ideas through appropriate metrics and data. Build Relationships - Builds good rapport with people throughout the organization. Relates to others in an accepting, positive and respectful manner, regardless of their organizational level, personality, or background. Demonstrate Integrity - Sincere and acts in accordance with stated policies and practices and completes related training. Adapt and Learn - Demonstrates adaptability to changing needs, priorities or opportunities, recovers quickly from setbacks and willing to incorporate feedback.

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india

#networking

Job:

Engineering

Job Level:

TCP_03

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.

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