Product Owner – Service

The primary responsibility of this role is to coordinate with After-Sales stakeholders and ensure effective implementation of IT solutions that enhance customer experience and operational efficiency. Manage After-Sales Modules on DMS- Work on functionalities like warranty management, part-model mapping, Service job card workflows, and Complaint handling in the Dealer Management System (Siebel or equivalent). Dealer Operations Support - Act as the first point of contact for resolving process and system issues raised by dealers; coordinate within IT and business teams to ensure timely resolution Enhancement & Change Management - Gather business requirements, document process improvements, and drive enhancements to existing after-sales modules, ensuring alignment with business goals. Stakeholder Coordination Liaise with After-Sales business teams, IT vendors, and cross-functional stakeholders for solution design, UAT, and rollout of new features or processes Testing - Participate in functional testing, user acceptance testing (UAT), and track defects; ensure accurate deployment of changes into production.

Headquartered in New Delhi (India), Hero MotoCorp is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior and eco-friendly mobility solutions for its millions of customers around the world. Hero MotoCorp has rapidly transformed into a true multinational organization with a presence in 47 countries across Asia, Africa, Latin America and the Middle East. We have achieved the coveted milestone of 110 million cumulative production and sales since inception. Aligned with its Vision "Be the Future of Mobility", Hero MotoCorp plans to achieve its next 100 million sales by 2030. We have a globally benchmarked manufacturing and Research & Development (R&D) ecosystem that is spread across global geographies. Its R&D facilities are located in India and Germany - the Centre of Innovation and Technology (CIT) at Jaipur, India, and the Tech Centre Germany (TCG), near Munich. Hero MotoCorp's eight 'green' manufacturing facilities are spread across India (6), Colombia (1) and Bangladesh (1). Hero MotoCorp is the pre-eminent leader in the Indian two-wheeler market. It is the only motorcycle manufacturing company listed in Dow Jones Sustainability Index. In 2022, Hero MotoCorp launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA, Powered by Hero. VIDA has commenced sales of VIDA V1 – its first EV – in India and plans to launch the product in global markets. We are one of the largest global corporate promoters of multiple sporting disciplines. Hero is globally associated with golf, football, field hockey, cricket and motorsports. Hero MotoSports Team Rally is one of India's flag-bearers in global rally racing. The iconic golfer Tiger Woods is Hero MotoCorp's Global Corporate Partner.