Associate Technology Support Representative

The Associate Technology Support Representative is an entry-level position responsible for providing first-line technical support and assistance to end-users within the MillerKnoll organization. This role focuses on handling basic IT inquiries and troubleshooting while developing the foundational skills needed to grow into a Technology Support Representative role. This role will be responsible for being an available resource to the business for recording, routing, and resolving IT-related calls, incidents, and requests. This role will work as part of a larger IT Support team that operates from other locations outside India as well and will involve a matrix reporting structure with a local team lead and manager as well as a remote technical lead to work with. This role involves working in a shift that aligns with "out of business" hours in the US and over the weekend and rotational working at our manufacturing facility at Bidadi – Bangalore. Key Responsibilities Include: - Provide initial support for IT-related issues and service requests via phone, email, or chat. - Log and categorize user inquiries in the ticketing system, ensuring accurate documentation of reported issues. - Resolve common hardware, software, and network-related issues following established procedures. - Assist users with basic tasks, such as password resets, account unlocks, and software installations. - Escalate complex issues to Service Desk Analysts or higher-level support teams as needed. - Deliver excellent customer service by maintaining a professional and helpful demeanour during all interactions. - Follow up with end-users to ensure issues are resolved to their satisfaction. - Contribute to maintaining an up-to-date knowledge base by documenting solutions to common issues. - Participate in training sessions and workshops to improve technical knowledge and service skills. - Work with Business Partners through all contact types to resolve incidents. - Follow Service Level Agreements to ensure timely resolution and proper group ownership of incidents. - Receive requests from end users and route them through the proper channels for request fulfilment. - Perform additional responsibilities as requested to achieve business objectives. - Share support information with others on the team to improve the overall end-user support experience. - Work closely with higher-level support teams to improve the overall support experience.

Over the last century, Herman Miller has been guided by a commitment to problem-solving designs that inspire the best in people. Along the way, Herman Miller has forged critical relationships with the most visionary designers of the day, from mid-century greats like George Nelson, the Eames Office, and Isamu Noguchi, to research-oriented visionaries like Robert Propst and Bill Stumpf — and with today's groundbreaking studios like Industrial Facility and Studio 7.5. From the birth of ergonomic furniture to manufacturing some of the twentieth century's most iconic pieces, Herman Miller has pioneered original, timeless design that makes an enduring impact, while building a lasting legacy of design, innovation, and social good. Herman Miller is a part of MillerKnoll, a collective of dynamic brands that comes together to design the world we live in.