About this Position
At Henkel, you’ll be part of an organization that’s shaping the
future through innovation, sustainability and collaboration. With our trusted
brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our
cutting-edge technologies, you’ll have countless opportunities to explore new
paths and grow.
This position is with our Adhesive Technologies business unit –
where we empower our people to transform industries and provide our customers
with a competitive advantage through adhesives, sealants and functional
coatings.
Dare to learn new skills, advance in
your career and make an impact at Henkel. What you´ll do
- Ensure raw materials and finished products meet quality standards, improving processes, production output, and customer satisfaction.
- Lead customer complaint management end to end, including containment, root cause analysis (A3/8D), corrective/preventive actions, escalation, and closure in CCMS.
- Act as the customer-facing quality representative in critical situations, ensuring clear, timely, and accurate communication.
- Drive continuous improvement by analyzing quality KPIs, SPC data, complaint trends, and leading A3 projects to reduce defects and processing time.
- Support and participate in customer, external, and internal audits, while ensuring compliance with Henkel quality policies, standards, and management systems.
- Provide plant-wide quality assurance support, including blocking suspect material, stopping production when standards are violated, and supporting Management of Change.
- Coordinate cross‑functionally, lead or delegate activities, secure resources, and ensure safety, documentation accuracy, and stakeholder alignment.
What makes you a good fit
- Bachelor’s degree in engineering.
- 2 years of quality experience in a manufacturing environment- preferred.
- Knowledge of Problem-Solving Tools (A3 and 8D) is required.
- Knowledge of ISO/ IATF 16949 and ISO 9001 systems and standards is required.
- Bilingual (English and Spanish, written and oral).
- Strong Microsoft Office skills and proficient with SAP.
- Self‑motivated, detail‑oriented professional with strong analytical and problem‑solving capabilities to meet quality and project objectives.
- Effective communicator and team leader able to guide cross‑functional teams in a fast‑paced manufacturing environment to address customer and quality requirements.
- Hands‑on and collaborative, spending time on the shop floor to build knowledge and develop practical solutions with production teams.
Some benefits of joining Henkel
- Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
- Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, and vacation buy / sell program
- Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
- Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
- Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
The salary for this role is $50,000.00 - $70,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.
Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
