JWH Global Private Limited
Website:
jwhglobal.com
Job details:
Job description:
Job Title: Helpdesk Support Executive
Location: Chandigarh
Experience: 3-4 Years
Job Summary:
We are seeking an experienced Helpdesk Support Executive to provide efficient technical support and ensure smooth IT operations. The candidate should have strong hands-on experience with Microsoft Office applications, Adobe tools, and end-user support, along with the ability to independently troubleshoot and resolve technical issues.
Key Responsibilities:
- Troubleshoot and resolve issues related to Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Support and manage Adobe applications (Acrobat and other Adobe tools)
- Install, configure, and maintain laptops and printers.
- Handle helpdesk tickets, emails, and calls within defined SLAs
- Diagnose and resolve system and application issues with minimal supervision
- Manage user accounts, permissions, and access controls
- Coordinate with vendors and escalate complex issues when required
- Maintain documentation for incidents, solutions, and IT assets
- Ensure compliance with IT policies and security standards
Required Skills:
- Strong knowledge of Microsoft Office Suite and troubleshooting
- Hands-on experience with Adobe applications
- Proficiency in Windows OS and basic system administration
- Good understanding of networking concepts (LAN, Wi-Fi, VPN)
- Experience with ticketing tools and remote support
- Excellent problem-solving and communication skills
Preferred Qualifications:
- Bachelor’s degree in IT, Computer Science, or related field
- Relevant certifications (Microsoft, ITIL, CompTIA, etc.) are an advantage
Other Requirements:
- Willingness to learn and adapt
- Ability to work in a team environment
- Good time management and organizational skills
Application Process
Interested candidates may apply via Indeed or submit their resume to manisha.bains@jwhglobal.com
Click on Apply to know more.