About the role
At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.
We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.
Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us!
As a member of one of our Product teams, you’ll build software applications and APIs, creating delightful product features for our customers to either increase their productivity, ensure their customer service is proactive, personalized, and meaningful, or knowledge based.
The ideal engineer for this position enjoys building and collaborating on elegant solutions. You’re keen on the opportunity to tackle both customer and product-oriented problems.
You’ll work with JavaScript/React and PHP, and collaborate with JVM, other JavaScript, and PHP Engineers, project and product managers, and designers within an engineering team of about 50 people.
You’ll be a part of key decisions on implementation, testing, and backlog prioritization, code reviews, and architectural decisions.
You’ll participate in an iterative software approach, remote, agile development, and autonomous work in a trust-based environment.
You’ll provide engineering support focusing on performance, security, and usability, to ensure a magical customer experience.
You can expect challenges from our product team, and you’ll work with our technically-committed founders to create impactful solutions for businesses globally.
You’ll partner with our Talent team to help us hire our future team members when needed.
You’re an engineer motivated by creating software that helps people to deliver outstanding experiences.
You’re experienced in crafting relevant, customer-focused solutions and comfortable with high traffic volumes.
You’re enthusiastic about working with both client and server-side technologies, comfortable jumping back and forth between them, and working with APIs to integrate them.
You’re friendly, collaborative, and humble, unafraid to ask for help, ready for complex challenges, and confident in your abilities. You communicate empathetically and collaboratively with both engineering and non-engineering stakeholders, recognizing the importance of clear communication in a remote culture.
You emphasize personal growth and constructive feedback, believing in improving both yourself and the team.
You are considerate in your impact on others, with a thoughtful, flexible approach to mentoring and guiding decisions, leaving codebases better than you found them.
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