Analytics Engineer

At Help Scout, we're on a mission to help businesses delight more customers. We've been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We've been fully remote from the beginning, and have a team of 140+ people all over the world. We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community. Help Scout's success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us! As an Analytics Engineer, you'll work at the intersection of data engineering and analytics, building the foundational data models that power business decisions. Your work will enable product teams, marketing, operations, and leadership to make smarter, faster, and more informed decisions. You'll build and maintain data models using dbt, creating a reliable, well-documented analytics layer that supports teams across the business. You'll collaborate with analysts and stakeholders to deeply understand reporting needs and turn those into scalable, trustworthy data solutions. You'll define and develop core metrics, reusable dimensions, and standardized data models that power BI dashboards and reporting. You'll ensure the accuracy and consistency of our data by implementing thorough data quality tests and validation processes. You'll design and optimize SQL queries for performance, readability, and long-term maintainability. You'll write and maintain clear, accessible documentation for your data models, transformations, and business logic. You'll support Looker (and potentially other BI tools) by building strong data foundations that enable self-serve analytics across the company.

Help Scout is a remote-first company, letting employees do their best work from anywhere in the world. Explore current openings and competitive offerings.