Help Desk Specialist I - Technical Support

Sampoorna Computer People

Website: sampoorna.com
Job details:
Description

• Provide Level 1 support for hardware, software, network, and peripheral issues.
• Troubleshoot and resolve problems related to Windows, Android, and macOS devices.
• Assist users with Microsoft Office Suite and commonly used business applications.
• Install, configure, and maintain desktops, laptops, mobile devices, and printers.
• Manage antivirus tools and ensure system security compliance.
  
  

Ticket & Incident Management

• Respond to support requests through the ticketing tool, email, and in-person interactions.
• Document all issues, troubleshooting steps, and resolutions clearly and accurately.
• Escalate unresolved or complex issues to Level II/III support as per defined process.
• Ensure timely closure of tickets as per SLAs.
  
  

System & Equipment Maintenance

• Maintain IT inventory, equipment records, and asset tracking.
• Set up workstations, peripherals, and accessories for new and existing employees.
• Ensure office IT infrastructure and equipment meet organizational standards.
• Perform routine checks on network connectivity, hardware health, and system availability.
  
  

Customer Service & Collaboration

• Provide exceptional customer service with clear communication and a positive attitude.
• Educate users on IT best practices and basic troubleshooting when appropriate.
• Collaborate with the IT team to improve processes and enhance support efficiency.
  
  

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