Help Desk Specialist

Advait Techserve

Website: advaittechserve.in
Job details:

We’re Hiring | Technical Helpdesk Executive & Helpdesk Executive

Location: Thane

Shift: Rotational Shifts / Day shift for Female candidates

Eligibility: Any Graduate Fresher or candidates with 6 months - 3 years experience in ATM Industry.

FRESHERS ARE WELCOME

Designation:- Technical Helpdesk Executive

Key Responsibilities:-

* ATM Application Management.

* Responsible for monitoring the Transactions of the ATM machine.

* Troubleshoot software related problem of ATM machine.

* Research & analysis of incident.

* Addition, Deletion & Update of ATM machines and card Configuration.

* Coordinate with developer team for implementation of Updates.

* Providing logs of the ATM machine & status reports to the Bank.

* Plans and schedules the installation, de-installation and relocation of the company's ATM machines.

* Coordinates with data processing, outside vendors and other operational areas as required.

Designation:- Helpdesk Executive

Key Responsibilities:-

* Working for First level Maintenance for ATM.

* Dispatch the First Level Maintenance calls to the concerned Field Engineers (Custodians) to make machine operational.

* Taking follow-ups on pending calls & closures.

* Handling all kinds of queries (Customer/Bank), escalation calls etc.

* To co-ordinate with customers & develop good relations with them.

* Coordinating E-mails on time to customer and as well as seniors.

* There will be coordination with the banks team and field team.

Skills:

• Strong logical and problem-solving skills
• Willingness to work in support roles
• Good knowledge of Microsoft Office (Excel, Word)
• Effective communication skills

Click on Apply to know more.