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Job details:
🚨 We're Hiring | Help Desk Executive
📍 Location: Muzaffarpur, Bihar
🏢 Company: SuperSeva Global Services
💼 Experience: 1+ Years
👨 Gender Preference: ♂️
🕒 Notice Period: Immediate to 15 Days
💰 CTC: ₹20,000/month (Approx. ₹16,000 Take-Home)
About the Role
We're looking for a proactive Help Desk Executive to provide first-level technical support for US/UK clients. If you're passionate about troubleshooting, customer support, and IT operations, we'd love to hear from you!
Key Skills
ServiceNow (Mandatory)
US/UK Voice Support Experience (Mandatory)
Windows OS
Microsoft Office 365
VPN
VDI
Citrix
Wi-Fi & Networking
Desktop Troubleshooting
What You'll Do
Provide technical support via calls, emails, and remote sessions
Troubleshoot hardware, software, and network issues
Log and manage incidents in ServiceNow
Resolve issues within SLA timelines
Escalate complex issues to appropriate teams
Maintain accurate documentation and ensure excellent customer experience
Work Details
Full-Time
Rotational 24×7 Shifts
US Calendar
3 Virtual Interview Rounds
📍 Work Location:
3rd Floor, RTD Training Centre, Industrial Estate, Swami Vivekanand Road, Phase-1, Narayanpur Anant, Muzaffarpur, Bihar – 842005
If you're ready to build your career in IT Support, apply now or share your resume with us.
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