Customer Service Representative

We are seeking a dedicated and customer-focused Customer Service Representative with expertise in HubSpot to join our dynamic team. The ideal candidate will possess strong problem-solving skills, the ability to manage customer inquiries effectively, and a proven track record of using HubSpot tools for customer interactions. Fluency in English is essential, and experience working in an international or startup environment is highly preferred. Key Responsibilities: Customer Support: Respond promptly to customer inquiries via email, chat, and calls, providing accurate and comprehensive information. Use HubSpot tools to track, manage, and document customer interactions efficiently. Issue Resolution: Identify and troubleshoot technical and non-technical customer issues, ensuring timely resolution. Escalate complex issues to the appropriate department when necessary and follow up to ensure resolution. Customer Relationship Management: Build and maintain positive relationships with customers, ensuring a high level of customer satisfaction and retention. Use CRM data to proactively identify customer needs and recommend solutions. HubSpot Expertise: Utilize HubSpot CRM, ticketing, and support tools to manage and track customer support activities. Stay updated on HubSpot features and best practices to enhance customer service delivery. Collaboration: Work closely with cross-functional teams, including product, sales, and technical support, to improve the customer experience. Provide feedback from customers to relevant departments for product and service improvements. Qualifications: Experience: 2+ years of customer service or support experience, preferably in a SaaS or technology-driven environment. HubSpot Proficiency: Hands-on experience with HubSpot CRM and support tools is required. Language Skills: Fluent in English (additional language proficiency is a plus). Communication Skills: Strong verbal and written communication skills. Problem-solving Abilities: Excellent analytical and problem-solving skills to address customer needs effectively. Adaptability: Ability to thrive in a fast-paced, remote work environment. Preferred: Experience working in an international or startup environment. Familiarity with other CRM tools or customer support platforms.

Helios is transforming workforce management by offering an innovative all-in-one platform that empowers organizations across the globe to seamlessly hire, manage, and pay their teams. Established in 2023, Helios addresses the unique challenges faced by companies navigating global expansion. Our technology facilitates compliance, efficiency, and a superior employee experience, allowing organizations to thrive in an increasingly interconnected world. By leveraging advanced AI capabilities, Helios streamlines the recruitment and onboarding processes, ensuring that businesses can attract and retain top talent from diverse markets. The platform's robust features cater to various employment models, including contractor management and Employer of Record (EOR) solutions. This flexibility allows Helios to assist organizations in hiring anywhere without the need for establishing new entities, thus expanding their reach while minimizing operational complexities. Our commitment to creating inclusive workplace cultures and enhancing employee engagement is at the heart of what we do, ensuring that your teams are not only productive but also satisfied.