About the role
Join the Heineken Experience team as a Tour Employee and become the ultimate brand ambassador for one of the world's most iconic breweries! At our bustling attraction in the heart of Amsterdam, you'll create lasting memories for guests from around the globe. With a variety of exciting roles, from welcoming visitors to guiding VIP tours, you'll be at the forefront of showcasing Heineken's rich heritage and exceptional products. If you're passionate about delivering outstanding guest experiences and want to work in a dynamic and vibrant environment, this is the perfect opportunity for you!
Your Key Responsibilities:
Welcome guests with a positive appearance and act as the ultimate Heineken ambassador.
Handle guest questions and complaints in a timely, customer-friendly manner, independently or in consultation with the Floor Manager.
Guide VIP tours for specific groups according to the operations schedule.
Perform day-to-day operations in key positions within the tour, such as info desk, cash desk, brew room coordinator, entrance host, bar coordinator, and brew room.
Maintain awareness of safety within the Heineken Experience (HEX) and proactively inform the Floor Manager about potential risks and safety improvements.
Ensure a clean and representative work environment.
Provide first aid support when needed.
Stay informed about HACCP and ARBO precautions and translate these into the daily work environment.
Identify and inform the Floor Manager proactively about possible process and tour improvements.
Guide and act as a role model for Flex workers.
Cooperate positively with the Floor Manager, other tour employees, and Flex workers.
Be the ultimate draught master, understanding the techniques and knowledge of Heineken beer.
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