Full Stack (RoR) Support Engineer

We are hiring a Full-Stack Support Engineer to help resolve complex issues and ensure Healthie's customers have a seamless, reliable experience with our platform. In this role, you'll dive deep into our codebase, investigate bugs, and collaborate cross-functionally to drive resolution—helping providers and organizations deliver care without interruption. As a core member of our Support Engineering team, you'll work with customers to troubleshoot and resolve technical issues, improve support documentation, collaborate closely to creatively solve problems with other engineering teams and departments, and develop support tooling and automations to improve our internal workflows. You'll apply your full-stack skills across Ruby on Rails, React, PostgreSQL, GraphQL and more while also gaining deep exposure to how healthcare technology is built and scaled. This role is ideal for curious, detail-oriented, and empathetic individuals with a strong customer-oriented mindset. If you thrive on solving tricky problems, enjoy writing code that directly improves someone's day, and are eager to deepen your full-stack skills, and are motivated to make a real-world impact in healthcare, we'd love to meet you.

Healthie powers virtual-first care delivery while improving access to healthcare and enabling better healthcare outcomes through technology. We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie's API-first approach makes it easy for organizations of every size to build, customize, and scale their business. Today, we power thousands of organizations ranging from small private practices, to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients, across the full spectrum of healthcare services—from preventative health and wellness to complex chronic care management. We believe that the future of healthcare delivery is virtual-first, longitudinal, and collaborative.