Patient Relations Associate

Key Responsibilities of a Patient Relations Associate: Patient Engagement: Greeting patients and visitors, providing directions, and ensuring a comfortable and welcoming environment. Communication: Facilitating communication between patients, families, and healthcare staff, addressing concerns and inquiries. Complaint Handling: Receiving and managing patient complaints and grievances, escalating issues when necessary. Administrative Tasks: Maintaining records, managing paperwork, and coordinating patient referrals. Advocacy: Acting as a bridge between patients and the healthcare facility, ensuring patient rights and needs are addressed. Quality Improvement: Collecting patient feedback and conducting surveys to assess and improve hospital services. Training and Education: Providing patients and families with information about hospital policies, procedures, and resources. Crisis Management: Assisting in crisis situations, such as medical emergencies, and ensuring patient safety. Record Keeping: Maintaining accurate records of patient interactions, complaints, and follow-up actions. Ethical Practice: Instilling professional conduct and ethical standards in healthcare practice. Skills and Qualities: Communication: Excellent verbal and written communication skills, including active listening and empathy. Interpersonal Skills: Ability to build rapport with patients and staff, create a positive atmosphere, and resolve conflicts. Problem-Solving: Ability to identify and address patient concerns, find solutions, and escalate issues appropriately. Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities, and maintain accurate records. Patience and Compassion: Ability to remain calm and understanding in stressful situations and provide support to patients and families. Knowledge: Understanding of hospital policies, procedures, and patient rights. Computer Skills: Proficiency in using computer systems for patient registration, billing, and record keeping.

HSSC is a recognized Awarding body by NCVET under ambit of MSDE for assessing and certifying candidates on skill qualifications in healthcare sector including AYUSH, social sector and Hospital management services standardized by HSSC with support of industry experts, academia, line ministries and regulators. Objectives: 1. Identify skill development needs of the sector, review international trends, and analyses skill gaps in various job roles across health care sector. 2. Develop and maintain skill inventory to facilitate individual choices for training thus creating benchmarks for skilling, reskilling and upskilling. 3. To create a pool of work ready, future ready talent pool for healthcare sector. 4. To reduce skills gaps and shortages and improve productivity. 5. To create the platform for continuous learning and skilling opportunities. 6. To undertake capacity building programs for stakeholders. 7. Setting up a robust and stringent Training, Assessment & Certification process.