Website:
scriptassist.co.uk
Job details:
📍 India · Remote · Full-time
🕒 Working hours: UK business hours
🌍 Clients: UK clinics, pharmacies and healthcare operators
🚀 Move from healthcare IT delivery into real client ownership
Script Assist is looking for a polished, client-facing Healthcare IT Consultant / Account Manager to work with UK healthcare clients using our live clinical and pharmacy workflow platform.
This role is ideal for someone from a healthcare IT consulting, EHR / EMR / HIS implementation, clinical systems, hospital systems, healthcare business analysis or healthcare application specialist background who wants to move into broader client ownership.
You do not need to be a senior account director.
You do not need to have owned large enterprise accounts end-to-end.
But you do need to have worked close to complex healthcare software, client stakeholders, workflows, requirements, configuration, go-live, hypercare, support, issue tracking or operational change.
This role could suit someone who has worked under a:
• Delivery Manager
• Engagement Manager
• Senior Consultant
• Service Delivery Manager
• Account Lead
• Programme Manager
• Client Partner
• Implementation Lead
and now wants to step into more direct ownership.
🏥 About Script Assist
Script Assist is building the operating system for next-generation private healthcare in the UK.
We already support tens of thousands of medical cannabis prescriptions every month through software used by clinics, pharmacies and healthcare operators across the UK.
We are now expanding into adjacent private healthcare markets such as:
• ADHD
• weight loss
• longevity
• specialist private medicine
• other complex healthcare categories
This is live healthcare software in a regulated environment.
The work matters because clinical workflows, pharmacy workflows, configuration choices, support issues, training gaps and operational processes directly affect how clinics and pharmacies perform.
🎯 The role
You will work with live Script Assist customers after onboarding and implementation.
Your job is to understand:
• how each client is using the platform
• what workflows they rely on
• where they are struggling
• what problems they are raising
• what requests actually matter
• what is a bug
• what is a configuration issue
• what is a training issue
• what is a feature request
• what needs product or tech input
• what can be solved through better settings, workflow, process or usage
You will sit between the client and the internal Script Assist team.
You will work with:
• UK clinic teams
• pharmacy teams
• customer support
• product
• tech
• implementation
• senior internal stakeholders
The aim is to make clients feel properly understood and supported, while making sure the internal team gets clear, prioritised and useful information.
🧠 What this is really about
This is not generic SaaS customer success.
This is not a pure support role.
This is not a pure implementation role.
This is not a senior enterprise account director role.
This is a healthcare IT / clinical systems / workflow account role.
You need to understand the operational reality of healthcare software: workflows, users, roles, settings, permissions, training gaps, support issues, change requests, UAT, go-live, hypercare, client frustration and operational risk.
Then you need to turn that complexity into clear actions.
🛠️ What you will do
You will support and increasingly own work across:
• managing live healthcare client relationships
• joining regular client calls with UK clinics and pharmacies
• taking structured notes and action points
• maintaining client action logs and issue trackers
• understanding how each client uses Script Assist
• understanding clinical and pharmacy workflows
• helping clients improve performance through workflow configuration, settings and process changes
• spotting training gaps, adoption issues and operational friction
• distinguishing between bugs, configuration issues, training issues and feature requests
• coordinating with customer support on client issues
• coordinating with product and tech on client requests
• translating client problems into clear internal requirements
• prioritising client requests without creating noise internally
• pushing back professionally when requests are unclear, low priority or not aligned
• preparing client update summaries
• supporting account health, adoption and retention
• helping clients get more value from Script Assist over time
You will not just pass messages around.
You need to understand the client, understand the workflow, understand the request, and help decide what should happen next.
🏥 Healthcare systems experience we care about
We are especially interested in people who have worked around:
• EHR / EMR systems
• HIS / Hospital Information Systems
• clinical workflow software
• pharmacy workflow software
• patient administration systems
• healthcare ERP
• healthcare IT implementation
• healthcare technology consulting
• hospital systems projects
• clinic software
• pharmacy software
• regulated healthcare workflow platforms
• healthcare application support
• healthcare software configuration
• go-live and hypercare
• UAT / SIT
• workflow mapping
• requirements gathering
• change request coordination
• stakeholder updates
• issue and action tracking
Relevant platforms or ecosystems may include:
• Oracle Health / Cerner
• Epic
• Allscripts / Altera
• InterSystems
• Meditech
• Dedalus
• eClinicalWorks
• Athenahealth
• GE Healthcare Digital
• Philips Healthcare
• Siemens Healthineers
• hospital information systems
• pharmacy management systems
• clinical workflow platforms
You do not need to have worked on Script Assist’s exact type of product.
But you do need to understand complex healthcare software environments.
🔎 Relevant previous titles
This role may suit someone currently or previously working as a:
• Healthcare IT Consultant
• Healthcare Technology Consultant
• Digital Health Consultant
• EHR Consultant
• EMR Consultant
• HIS Consultant
• Clinical Systems Consultant
• Clinical Application Specialist
• Application Specialist – Healthcare IT
• Functional Consultant – Healthcare IT
• Healthcare Business Analyst
• Clinical Systems Analyst
• Healthcare Systems Analyst
• EHR Implementation Consultant
• EMR Implementation Consultant
• HIS Implementation Consultant
• Healthcare Implementation Consultant
• Client Delivery Consultant – Healthcare
• Service Delivery Consultant – Healthcare IT
• Healthcare Product Specialist
• Hospital Information Systems Consultant
• Healthcare Application Support Lead
• Healthcare IT Business Analyst
This is deliberately not a generic customer success search.
If your experience is mainly generic SaaS customer success with no healthcare systems exposure, this is probably not the right role.
🏢 Backgrounds that may be a strong fit
We are especially interested in candidates from:
• healthcare IT consulting
• healthcare technology consulting
• EHR / EMR / HIS implementation
• hospital systems implementation
• clinical systems teams
• healthcare business analysis
• healthcare application specialist teams
• healthcare software vendors
• healthcare IT service providers
• digital health delivery teams
• regulated healthcare technology projects
Strong backgrounds may include companies or environments such as:
• Deloitte healthcare technology
• EY healthcare consulting
• PwC healthcare transformation
• KPMG healthcare advisory
• Accenture Health
• Accenture healthcare technology
• Cognizant healthcare
• CitiusTech
• Indegene
• Tech Mahindra healthcare
• TCS healthcare
• Infosys healthcare
• Wipro healthcare
• HCLTech healthcare
• Oracle Health / Cerner ecosystem
• Epic implementation ecosystem
• Dedalus / InterSystems / Meditech / Altera / Allscripts delivery teams
• healthcare IT vendors
• hospital systems integrators
• clinical software implementation teams
The ideal person may have worked as a consultant, analyst, application specialist or implementation team member under a more senior delivery or account lead.
That is fine.
We are not only looking for people who have already owned the full account.
✅ What we are looking for
We are looking for someone with:
• 3–7 years’ experience in healthcare IT, healthcare technology consulting, EHR / EMR / HIS implementation, clinical systems, healthcare business analysis, hospital systems, healthcare application support or healthcare software delivery
• strong spoken and written English
• confidence speaking directly with UK clients
• professional polish from a consulting, corporate, healthcare IT, technology services or client-facing environment
• ability to understand clinical, pharmacy or operational workflows
• ability to understand software settings, configuration, modules, roles, permissions or workflow logic
• ability to manage client requests without just forwarding everything internally
• ability to work with support, product, implementation and tech teams
• ability to prioritise, push back and manage expectations professionally
• strong organisation and follow-through
• calm communication when clients are frustrated
• interest in healthcare technology and operational improvement
• comfort working UK business hours
An MBA, business degree, healthcare management background, technology management background or consulting experience may be helpful, but it is not required.
⭐ Especially useful experience
We are particularly interested in experience with:
• EHR / EMR / HIS
• hospital information systems
• healthcare ERP
• clinical workflow systems
• pharmacy workflow systems
• patient administration systems
• healthcare software implementation
• healthcare technology consulting
• workflow mapping
• workflow configuration
• configurable healthcare software
• settings and modules
• role-based access / permissions
• implementation handover
• go-live
• hypercare
• UAT / SIT
• post-implementation support
• requirements gathering
• change requests
• issue logs
• action trackers
• client workshops
Click on Apply to know more.