Career Opportunities: Executive-Customer Care (14587)
Requisition ID 14587 - Posted - HCG Corporate, Bangalore
ROLE DETAILS
| Position Title |
Executive-Customer Care |
Department |
Operational Excellence |
| Location |
HCG Corporate, Bangalore |
Reporting to Functional Administrative |
Manager-Operational Excellence |
Job-Holder Specifications
QUALIFICATION
- Basic Qualification / Education / Vocational Training Any degree
- Advanced Qualification / Certification / Specialist Training NIL
EXPERIENCE
- Minimum Experience 4years
COMPETENCIES
Competencies
- Job competence.
- Quality and Safety consciousness.
- Commitment & initiative.
- Initiative, punctuality & learning,
- Adherence to work ethics, dependability.
- Interpersonal relations.
- Teamwork
- Communication
- Positive & empathetic attitude
- Computer Skills & Knowledge
JOB RESPONSIBILITIES
- Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
- Answer any questions the customer may have about available products and services
- Establish new customer accounts, recording account information on written forms or digitally
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem
- Select appropriate responses to customer issues and work quickly to resolve them
- Refer advanced cases to management for resolution, providing background information as necessary
- Maintain and regularly update financial account information using computer software programs
- Anticipate customer needs, following up with previous customers to offer reorders or additional services
JOB RESPONSIBILITIES-Continue
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