Commercial Manager

Salary:       Circa £55,000

Benefits:     Include flexible working and 33 days annual leave per annum + UK Bank Holidays

Contract terms: Full-time, 2-year fixed term KSS AHSN Ltd Terms (trading as Health Innovation Kent Surrey Sussex)

Location: Hybrid (Principal office: The Beehive, Gatwick, RH6 0PA) with occasional travel across Kent, Surrey, Sussex and beyond.

Reports to: Director of Digital Data & AI

Direct reports: None

Role Overview

This is a new role in the Company that has arisen due to the Company’s growth and success in winning new contracts. The Commercial Manager plays a central role in developing and contracting new business opportunities that align with the strategic goals of the organisation. This dual-function role encompasses both commercial oversight and contractual development, ensuring effective opportunity conversion, legal contracting, reporting, and cross functional collaboration.

About KSS AHSN

Kent Surrey Sussex AHSN Limited (KSS AHSN), trading as Health Innovation Kent Surrey Sussex as of 1 October 2023, is a social enterprise: a purpose-led not-for-profit company. All its surpluses are reinvested into creating a sustainable healthcare innovation network and delivering on its vision.

Health Innovation KSS works with industry, higher education, health and care organisations across Kent, Surrey and Sussex to achieve the following goals:

·      Enabling the spread and adoption of innovation

·      Improving the quality and safety of health and care

·      Supporting innovators and driving economic growth

We are one of 15 Health Innovation Networks within the UK. This links us into a unique collaboration of expertise and experience. Innovation networks share learning, pool intelligence and offer access to a pipeline of emerging and proven solutions from around the country.

Key Responsibilities

Lead Qualification & Opportunity Development

• Receive business development (BD) leads from the EMG / DDAI Director.
• Use BD Agent tools and CRM systems to qualify the lead:
• Assess strategic alignment and prioritization.
• Integrate insights from previous customer interactions.
• Map key KSS–customer relationships.

Customer Proposal Management

• Compile tailored proposals for clients that include:
• Value proposition materials.
• Insights from across the organization.
• Recommendations for next steps including connection to internal specialists.

Opportunity Conversion Support

• Work with the CCO, DDAI Director and internal specialists to advance leads:
• Draft Memoranda of Understanding / Heads of Terms.
• Create detailed Statements of Work with delivery teams.
• Evaluate delivery options and feasibility.

Contracting & Legal Coordination

• Collaborate with the CCO / DDAI Director to:
• Understand the commercial implications of each opportunity.
• Draft legal contracts and supporting documents.
• Engage outsourced legal teams for complex contract matters.
• Ensure contracts are compliant and fit for purpose.

Commercial Handover & Execution

• Oversee transition of signed deals to delivery:
• Clarify billing structures, VAT treatment and cost flows.
• Ensure CRM and reporting systems are updated accurately.

Reporting & Performance Monitoring

• Managing the holding of fortnightly Business Development meetings.
• Produce and maintain key reports:
• BD pipeline reports for EMG and Board.
• Weekly BD reports for internal meetings.
• Cash flow and revenue recognition support for finance.

Process Improvement & Systems Integration

• Help embed efficient, scalable BD contracting processes.
• Support CRM rollout and ensure system meets BD needs.
• Train team members on BD processes and tools across the business.

Key Outcomes & Success Measures

• Effective Contract Management
• Risk control including the identification of financial and commercial risks early and the mitigation of those risks through robust commercial processes.
• Customer and Stakeholder satisfaction through maintaining strong and supportive relationships.
• Team and Process Efficiency including the streamlining of commercial processes
• Timely delivery of reports to leadership teams.

Equality Diversity and Inclusivity

We value and promote diversity and strongly encourage applications from people across groups that are underrepresented in our decision making, including those from ethnic minority groups and those with disabilities. We believe that the best of teams are those that reflect and are rooted in the communities they serve.

To support that, our recruitment processes are inclusive and seek to ensure that appointments are made after a fair and open process so that the best people, from the widest possible pool of diverse candidates, are appointed. Most importantly, we recognise that skills and experience can be lived as well as learnt.

Values and Behaviours

Health Innovation Kent Surrey Sussex has developed a clear vision for the direction of the company, in addition to an important set of values and behaviours created in consultation with the entire workforce.

Applicants and employees are expected to demonstrate an understanding of, and commitment to these values and behaviours, which are assessed through recruitment, selection and appraisal processes.

Next Steps

Visit our Career Site / vacancies page for the full job description and details of the selection process.

The closing date for final applications is 24 August 2025. Initial remote

interviews are expected to take place during the week commencing 8 September

2025.

No Agencies, thank you.