Solutions Architect

As a Solution Architect, you will understand our products at a high level and use your technical expertise to align our solutions with customer needs. You will bridge the gap between our products and the requirements of our clients, ensuring successful implementation. You will help inform, educate and align internal departments.

What you will do at Health Gorilla

• Provide Technical Expertise: You will maintain a deep understanding of our product and its technical components to communicate and demonstrate its capabilities to customers and internal team members.
• Design Solutions: Through collaboration with the sales and product development teams you will analyze customer requirements and propose solutions. Develop comprehensive solution designs and architectures that address customer needs and maximize the value of our product.
• Engage with Customers: Engage directly with current and prospective customers to understand their technical requirements, pain points, and long-term goals. Conduct workshops, presentations, and technical discussions to gather insights and provide guidance on solution implementation.
• Implement Solutions: Guide and support the implementation teams throughout the deployment process, ensuring that the proposed solution is translated into a working system. Address any technical challenges or roadblocks that may arise during implementation and provide resolutions.
• Troubleshoot and Support: Act as a technical escalation point for complex issues, investigating and resolving problems related to the deployment and integration of our solutions. Collaborate with other teams, including development, operations, and support, to ensure resolution of customer issues.
• Continually improve: Stay up to date with industry trends, new technologies, and best practices. Identify opportunities to enhance our product offerings and provide recommendations for future product development based on customer feedback and market demands.

What you bring to the role

• 5+ years experience as a customer-facing Solution Architect or in a similar technical role
• 2+ years of coding in any language
• You can navigate complex conversations with technical engineers, prospective clients and c-suite with ease
• Experience working with standard health related data exchange formats (HL7, FHIR, CDA)
• A Bachelor's degree in Computer Science/Software Engineering or equivalent work experience

What You Will Love About Us!

• Health Gorilla takes a market-based approach to pay, and the base salary range for this role is $180,000 to $200,000, based on experience and geography. Please note that ranges may be modified at any time, and there is no guarantee offers will be at the top of a posted range.
• This is a remote role
• New hire stock option grant
• 401(k) plan with discretionary annual matching
• Medical, dental, and vision insurance
• Short-, long-term disability, life insurance, and mental health & wellness support
• Flexible PTO plus 12 Holidays
• Paid parental leave (up to 12 weeks)
• Monthly stipend for phone and internet
• Stipend for home office equipment (we provide the laptop)