Leadership & Communication:
- Promotes a healthy work environment for all that provide care while encouraging collaboration for excellence in patient care outcomes
- Effectively performs all nursing functions in an efficient manner and in accordance with policies, procedures, the Indiana Nursing Practice Act, the Eskenazi Health Model of Care-the Synergy Model demonstrating synergy characteristics: clinical judgment, advocacy, caring practices, collaboration, systems thinking, response to diversity, clinical inquiry and facilitation of learning
- Utilizes and documents the nursing process thru appropriate assessment, planning, implementation, & evaluation of patient care as evidenced by client/staff observation; care acknowledges physiological, psychological, spiritual, diversity & cultural needs
- Engages patient/significant other with appropriate health information in a timely manner & shares written informational material as evidenced by feedback & observation; documentation is reflected in the medical record
- Demonstrates ability to handle emergency situations in a prompt, calm & professional manner
- Participates in own professional development by maintaining required competencies, identifying learning needs & seeking appropriate assistance or educational offerings
- Demonstrates understanding, supports & participates the role of shared governance at the unit & hospital- wide level to help engage the staff & unit to achieve success in unit-based & organizational goals
Service:
This encompasses all service/care to all: patients, families, staff, physicians, students & other departments to meet department & organizational goals and is reflective of best evidence of practice
- Demonstrates the understanding of the customer service concept & skills & applies to professional practice.
- Provides personal & individualized patient care to provide comfort & well-being for the patient acknowledging physiological, psychological, spiritual, and cultural needs
- Hourly Rounds consistently within the shift to all patients or areas covered to assess care and service
- Provides timely feedback on any customer service issue to the right person/department & participates objectively in the review of customer service issues & service recovery in a timely fashion with the unit/department leadership
- Demonstrates effective communication skills in working with staff, patients/families, physicians, other departments & external contacts
Quality:
Encompasses understanding of regulatory readiness, patient safety & quality improvement efforts for the units/departments providing care
- Maintains safe patient care & advocates for patient safety
- Participates in clinical or operational performance improvement using evidence-based practice
Financial and Operational Management:
Encompasses the effective stewardship or resources for department and organization
- Demonstrates ability to ensure effective care is given based upon patient care needs.
- Facilitates patient throughput throughout the shift
- Collaborates with the nursing manager or shift coordinator regarding staffing to help ensure adequate & appropriate staffing reflective of census & patient care needs
People:
Encompasses the engagement & spirit of teamwork among all of our employees & other departments to foster excellence in patient care & meet departmental/organizational goals
- Effectively acts as preceptor and supports the development of other staff & learners
- Maintains a positive & calming working relationship with all, and demonstrates excellent customer service skills in all interactions