Strategy & Operations Associate, Headway

As Headway works to build a new mental healthcare system that everyone can access, we're facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate We're pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation In order to do that, we're building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients In this role, you will have the unique opportunity to create structure out of chaos, to architect, test, and operationalize solutions through building data workflows and processes that will deliver real-world impact from day one to hundreds of thousands of patients and Providers around the country As part of scaling the solutions you design, you will also operate as a thought partner to product and data teams at Headway, in a bid to drive the future-first nature of the solutions you deliver This is a unique opportunity to get hands on in a data-first environment, and to own outcomes core to the growth of our business Design and build foundations for a variety of 0-1 initiatives within the Operations function, such as piloting new products, processes, and programs Drive the build, execution, monitoring & ongoing implementation of scalable products and processes that enable us to deliver on core business challenges Lead cross-functional efforts with our product, engineering, payer, and CX teams to drive core ops processes and achieve team OKRs Collaborate closely with cross-functional stakeholders across the company to achieve shared goals

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