Senior Data Analyst, Operations

As the Senior Data Analyst for the Operations Data team, you will play a pivotal role in harnessing the power of data to enhance our largest team – Operations. At Headout, we firmly believe in data-driven decision-making. Collaborating closely with multifaceted teams across the organization, our data team diligently crafts business insights and actionable strategies. Your analytical expertise and ability to communicate findings effectively will be crucial in driving our operational efficiency and achieving our business objectives. What makes this role special? Dual Impact: Your work will optimize both customer-facing operations and our partnerships with suppliers across 190+ countries. Your insights could simultaneously enhance a traveler's experience in Tokyo and a tour operator's efficiency in Rome. Operational Alchemy: Transform complex, multi-faceted data into operational gold. Your work will streamline processes, predict bottlenecks, and create seamless experiences for both customers and partners in a 24/7 global marketplace. Global Puzzle Solving: Tackle intricate operational challenges at an international scale. From optimizing last-minute bookings in peak seasons to enhancing supplier onboarding across diverse markets, you'll solve puzzles that span countries. Real-World Impact: See the tangible results of your work in improved customer satisfaction scores, increased partner performance, and smoother operational workflows. Your analyses directly translate to happier travelers and more successful suppliers. Data Democracy: Champion data-driven decision making across the operations ecosystem. You'll build dashboards and tools that empower teams worldwide to make informed, real-time decisions. Continuous Innovation: As travel trends and technologies evolve, you'll be at the forefront of adapting our operations. Your analytical skills will help Headout stay agile and innovative in a dynamic industry. What skills & experience do you need? You have a minimum 1.5 years of experience in data analysis, preferably with a focus on operations or supply chain. The transformation of raw data into actionable insights is your forte. Proficiency in SQL is a must, Python/R is optional but preferable. You possess a commercial acumen that translates numbers into impactful business strategies and you have experience working with with process optimization and operational efficiency metrics. Your expertise extends to synergizing with senior stakeholders, ensuring harmony in decision-making.

Headout has served tens of millions of guests from 196 countries (every single sovereign state on the planet) on one of our experiences across 100+ cities in 9 languages. Today, we have sales of 100s of millions of $s a year and are growing rapidly. Contrary to the norm, we deliver this scale and growth while being profitable. We've been unit profitable for 18 months + and have recently turned EBITDA profitable as well. We have raised $60M+ from top-tier investors and are building a durable company for the long term - because that's what our mission needs and deserves.