Reservation Operations Associate (Night shift only)

The Reservation Operations team at Headout ensures that the inventory within the organisation and delivery of these experiences to our customer hits a perfect balance. The Reservation Operations team strives to make every booking fulfillment at Headout, a success. This is a night shift role. What makes this role special? Time is key. You will need to provide a seamless experience for all Headout guests by handling their reservations in a timely manner. Connecting blocks of our business. You will essentially act as a bridge between our supply partners and guests by communicating effectively. Striving for perfection. We would love for you to take initiative to create processes that make our booking fulfillment methods more progressive. A creative streak. You will need to be creative when it comes to handling escalations from our guests or supply partners. What skills & experience do you need? Attention to the T. No tiny detail passes your eye unchecked. You're able to spot the smallest of problems, solving which can have the biggest impact. Language Proficiency. Exceptional written and verbal communication skills in the English language. You're like Monica Geller. Organized and process-driven, with an itch to improve anything sub-optimal. You're in it for the long haul. You think long term while solving problems and not focus on immediate fixes. Bonus You're passionate about all things travel You have worked to assist customers all around the globe before

In an increasingly digital world, there is a desperate need to augment our human experience by getting us to interact with the real world around us and the people in it. At Headout, our mission is to be the easiest, fastest, and the most delightful way to head out to our next real-life experience. We do this by running a managed marketplace to the world’s most exceptional real-life experiences — from immersive tours to museums to live events and everything in between.