Saraswat Bank
Website:
saraswatbank.com
Job details:
Job Title :- Head Operations
Location :- Mumbai
Job Roles and Responsibilities :-
- Define processes aligned with the Bank’s vision and Retail Business objectives.
- Ensure standardization of Branch processes, Data quality and service delivery.
- Maintain strong internal controls and fraud prevention mechanisms.
- Minimize operational frauds, identify, and minimize risk prone areas.
- Ensure Regulatory adherence in all areas of Operations.
- Collaborate with Audit teams, ensure correctness of compliance and timely closure of audit points.
- Identify and segregate Branch and Back-office operations. Establish Back-office units through process re-engineering.
- Ensure smooth cross over of processes from Branch to Back office.
- Manage and mentor a team to monitor both Branch operations and Back-office units.
- Roll out, review and modification of SOPs.
- Developing mechanism for monitoring adherence to SOPs.
- Developing mechanism to measure operational efficiency.
- Identify process improvement opportunities and processes which can be digitized.
- Develop and manage operational budgets.
- Developing a culture where TAT and quality both are adhered without compromise on either.
- Reduction of TAT and improvement in FTR.
- Collaborate with IT, Compliance, Legal, AML and Business teams for smooth roll out of processes.
- Provide inputs to Business teams with respect to Customer profiling, Customer service.
- Manage external partners (vendors/ fintech).
- Ensuring Business Continuity Planning (BCP).
Qualifications & Experience
- MBA/ Postgraduate (preferred)
- More than 12 years of experience in Retail Banking Operations.
- Minimum 5 years proven track record in a leadership role in a mid-sized Bank.
- Extensive experience and knowledge of Banking Operations.
- Strong regulatory and compliance knowledge.
Age : Below 50 years
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