Website:
woolworthsgroup.com.au
Job details:
Head of Technology - Service, Operations & Infrastructure India
- Lead Service, Operations & Infrastructure for Woolworths Group India
- Own operational excellence across Hosting, Service Operations, EUC, Observability and Digital Support
- Lead senior managers, strategic partners and a complex multi-partner ecosystem
- Opportunity to build and scale a critical technology capability within Woolworths Group India
Woolworths Group India is partnering exclusively with Zinnov Group to recruit for this position.
About the role
We are looking for an accomplished technology services leader to lead Service, Operations & Infrastructure (SOI) for Woolworths Group India. Reporting to the Technology Director - Services, Operations & Infrastructure, you will be the primary India liaison for a broad portfolio spanning Hosting, Delivery, End User Computing & Collaboration, Service Management, Observability, Operations Centre, Digital Support and other SOI capabilities.
This is a senior leadership role combining operational excellence, people leadership, commercial stewardship and global stakeholder partnership. You will work closely with SOI senior executives in Australia and New Zealand and technology leadership in India to deliver reliable, high-performing services while strengthening the India capability as an integrated part of the global SOI organisation.
You will lead 3-8 senior managers and managers, oversee a large organisation and a complex multi-partner ecosystem of approximately 200 people, manage multi-million-dollar technology budgets, and help build the operating capability, culture and talent needed to support Woolworths Group at scale.
What you’ll do
Service, Operations & Infrastructure Leadership
Operational Excellence: Lead service availability, performance and operational excellence across service operations, hosting, infrastructure, network and related SOI capabilities in coordination with leadership in Australia and New Zealand.
Service Leadership: Drive operational support capabilities for new and changing services, ensuring scalable, resilient and customer-focused technology operations.
Performance Management: Align and manage SOI KPIs and OKRs, creating clear accountability for service outcomes and continuous improvement.
Portfolio, Commercial & Partner Management
Portfolio Delivery: Manage programme and project timelines, requirements, budgets and delivery across the SOI portfolio.
Financial Stewardship: Manage and maintain a large multi-million-dollar technology budget with strong commercial discipline and focus on value.
Vendor & Partner Management: Lead complex relationships across multiple strategic vendors, managed service providers and partner organisations across India, Australia and New Zealand.
Global Collaboration & Stakeholder Partnership
Cross-Border Leadership: Act as the primary India point of contact for SOI, connecting the local organisation with senior technology leaders and service owners across Australia and New Zealand.
Stakeholder Management: Build trusted relationships with Technology Directors, IT Product & Service Owners, Heads of Technology, India IT leadership, Facilities, People & Culture and strategic partners.
Global Integration: Strengthen cross-border accountability and ensure the India team operates as an integrated part of the global SOI community.
Organisation & Talent Leadership
Leadership Team: Lead and develop senior leaders across Hosting, Service Operations, Delivery, Observability, Operations Centre, EUC Support and Digital Support, with additional capabilities expected over time.
Capability Development: Identify technology and training needs, build workforce capability and create an environment where teams can perform at their best.
Culture & Engagement: Build a connected, collaborative and inclusive culture, focusing on team engagement, VOT scores, wellbeing and retention.
Transformation, Risk & Continuous Improvement
Transformation: Lead and support transformation initiatives, encouraging a positive, solutions-focused mindset and continuous improvement across SOI.
Risk & Compliance: Maintain appropriate oversight of service continuity, operational risk, security, regulatory and contractual obligations.
Emerging Technology: Monitor relevant technology trends and identify opportunities to improve service delivery, operational effectiveness and customer outcomes.
Key Performance Indicators
Service Reliability: Strong service availability, performance and operational outcomes across the SOI portfolio.
Operational & Commercial Value: Delivery of programmes and services within agreed timelines and budgets, with measurable efficiency and value.
Partner Performance: Effective management of strategic vendors and service partners with clear accountability for service quality.
People & Culture: High engagement, strong leadership capability, talent retention and successful integration of the India SOI team into the global organisation.
What you’ll bring
Technology Services & Operations Leadership
Large-Scale Operations: 5+ years of senior leadership experience managing large-scale IT operations of 100+ people and external service providers.
SOI Depth: Strong experience across IT service operations, infrastructure and high-availability environments, with sound ITIL / IT Service Management knowledge.
GCC / Global Operating Model: 3+ years of experience leading technology teams within a GCC or complex offshore/onshore operating model.
Commercial & Delivery Leadership
Financial Management: Proven experience managing multi-million-dollar technology budgets and driving cost, performance and commercial outcomes.
Vendor Management: Strong experience managing strategic vendors, MSPs and multi-partner service delivery environments.
Portfolio Leadership: Ability to lead portfolios of programmes, projects and ongoing services while balancing immediate operational priorities with longer-term objectives.
Stakeholder Engagement & Influence
Executive Partnership: Ability to build long-term relationships with senior technology and business stakeholders and act as a trusted point of contact across a complex global matrix.
Negotiation & Influence: Strong communication, negotiation and influencing skills, with the ability to align diverse stakeholders around service outcomes and change.
Cross-Cultural Leadership: Demonstrated ability to lead effectively across geographies and integrate India teams with global technology communities.
People, Culture & Business Acumen
People Leadership: Track record of leading managers and senior managers, developing capability, managing performance and building engaged teams.
Business Acumen: Commercial mindset with the ability to translate global strategy into local operational priorities and customer value.
Problem Solving: Strong judgement and issue-resolution capability in complex, high-availability technology environments.
What you’ll experience
Be a part of Australia’s largest retailer
Lead a broad, business-critical Service, Operations & Infrastructure portfolio in India
Partner with senior technology leaders across Australia, New Zealand and India
Build and develop a high-performing SOI leadership team and capability
20 days annual leave
A flexible approach to work
Premium insurance coverage for you and your dependants
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
Your Personal Data
By submitting your application, you acknowledge and consent to Zinnov Management Consulting Private Limited and its subsidiaries (Zinnov) and/or Woolworths Group Limited and its subsidiaries (Woolworths Group) collecting, processing and disclosing your personal information, including any sensitive personal information provided by you, for the purposes of managing the recruitment process, assessing your suitability for employment, communicating with you regarding your application, and, where appropriate, considering you for future employment opportunities, to the extent relevant. If your application is successful, Zinnov and/or Woolworths Group will also use your personal information for managing your ongoing working relationship.
Your personal information will be handled in accordance with applicable privacy laws.
To learn more about how we collect, use, disclose and safeguard your personal information, including your privacy rights, please refer to the Zinnov Privacy Policy and Woolworths Group Team Member Privacy Notice.
Click on Apply to know more.
