Wonderla Holidays
Website:
wonderla.com
Job details:
Role Overview
We are looking for a dynamic Retail Operations Leader to manage and drive performance across high-footfall retail and food outlets within the park ecosystem. The role requires strong operational control, commercial ownership, and customer experience management across retail, cinema-style service environments, and QSR formats.
This role is ideal for professionals from multiplex chains, organized retail brands, food courts, QSR brands, or large-format consumer experience businesses.
Key Responsibilities
Business & Commercial Performance
- Drive revenue growth across retail and F&B outlets.
- Manage store-level P&L, budgets, and cost optimization.
- Analyze sales trends, footfall conversion, and product mix performance.
- Plan pricing, promotions, merchandising, and seasonal campaigns.
- Improve per capita spend and operational efficiency.
Operations Management
- Oversee daily operations across retail stores, kiosks, and food outlets.
- Ensure SOP adherence, service consistency, and operational discipline.
- Manage inventory, stock rotation, shrinkage control, and procurement.
- Maintain visual merchandising and store presentation standards.
- Ensure smooth peak-hour and weekend operations.
Customer Experience & Service Excellence
- Deliver high-quality customer experience in high-footfall environments.
- Resolve escalations and service complaints effectively.
- Monitor service speed, quality standards, and hygiene practices.
- Implement initiatives to enhance guest engagement and repeat visits.
Team Leadership
- Recruit, train, and supervise retail and outlet teams.
- Drive performance through KPIs and productivity metrics.
- Build a service-oriented and sales-driven culture.
- Manage shift planning and manpower optimization.
Compliance & Safety
- Ensure compliance with food safety, retail standards, and HSE norms.
- Maintain statutory compliance and operational audits.
- Ensure hygiene and safety standards across outlets.
Market & Business Development
- Track industry trends in retail, cinema, and QSR formats.
- Introduce new product lines, events, and promotional concepts.
- Benchmark against competitors and improve offerings
Ideal Candidate Profile
- Experience managing high-volume customer environments.
- Background in organized retail, cinema chains, multiplexes, QSR brands, or malls.
- Strong commercial and operational management capability.
- Experience handling multi-outlet operations preferred.
- Proven ability to drive revenue and improve customer experience.
- Strong people management and shift-based operations exposure.
Click on Apply to know more.