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Job details:
The Head – Quality Assurance & After Sales will lead and oversee the organization’s quality assurance. And after-sales functions. This role will be responsible for developing, implementing, and managing the company's quality operations, ensuring alignment with both domestic and international regulatory standards. He/She will drive the establishment and enforcement of comprehensive quality assurance and control systems, establishing robust standard operating.procedures (SOPs) and protocols for all processes across the organization. Their focus will be on maintaining the highest quality standards while ensuring continuous compliance with industry regulations.
Accountability Areas Key Related Activities
Quality Management SystemDevelopment and Implementation
• Develop and ensure implementation of the quality management system as per
applicable regulatory guidelines.
• Ensure quality processes are implemented across the organization, review any
deviations, and recommend corrective actions.
• Provide guidelines on various stages of new product and analytical
development.
Regulatory Compliance and Documentation:
• Ensure timely submission of regulatory dossiers to authorities.
• Ensure that all business activities, from production to packaging, including raw
materials, in-process, and finished goods dispatch, comply with regulatory
guidelines, standard operating procedures (SOPs), and internal quality norms.
Audit and Certification Management
• Coordinate with R&D, Corporate, and Production teams for audit preparations,
facilitating external audits by authorities, customers, partners, and buyers.
• Ensure smooth conduct of audits and timely achievement of targeted
certifications.
• Ensure timely resolution of customer and audit queries.
• Monthly Management Review Reports & Presentations
Quality Control and Process Oversight
• Ensure testing of raw materials, in-process items, and finished goods is
conducted as per applicable protocols.
• Oversee the approval process for finished goods dispatch to ensure all
protocols, SOPs, and quality norms are followed.
• Review corrective and preventive actions (CAPA) for any quality or operational
issues identified during inspections and ensure their implementation.
Data Analyzing & Training:
• Study consolidated analysis/MIS reports from Quality Control to analyze trend
data and devise control mechanisms as needed.
• Conduct regular training programs for functional and other employees on
various quality-related aspects.
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