SymphonyAI
Website:
symphonyai.com
Job details:
Introduction
Head of Professional Services, APAC
Please note that this role is based out of Bangkok and requires relocation. Relocation and work authorisation suppoort will be provided for the successful candidate.
About SymphonyAI Retail:
SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences. We are seeking a highly motivated and results-driven Enterprise Sales Executive to join our team, focusing on hunting new business opportunities within the retail CPG sector.
Overview:
The Head of Delivery & Professional Services, APAC will lead the regional delivery organization across Asia Pacific, ensuring the successful implementation, adoption, and expansion of SymphonyAI Retail solutions for our clients. This strategic leadership role is responsible for driving delivery excellence, customer success, and commercial growth through best-in-class professional services practices. The leader will partner closely with Sales, Product, Customer Support, and Engineering teams globally to ensure our clients realize measurable business value from their investments.
Job Description
Key Responsibilities:
Leadership & Strategy:
- Define and execute the regional delivery strategy aligned with global objectives and regional market needs.
- Build, lead, and develop a high-performing, customer-centric delivery and professional services team across key APAC markets.
- Serve as a key member of the APAC leadership team, contributing to regional growth, operational planning, and customer engagement strategy.
Delivery Excellence:
- Oversee the successful implementation of SymphonyAI Retail solutions across large enterprise customers, ensuring projects are delivered on time, within budget, and to the highest quality standards.
- Champion delivery governance, risk management, and consistent methodology adoption across all projects.
- Drive continuous improvement, leveraging global frameworks and introducing regional best practices tailored to local client needs.
Customer Engagement & Value Realisation:
- Act as an executive sponsor for key client engagements, ensuring alignment on objectives, milestones, and success metrics.
- Partner with Sales teams to identify expansion opportunities, renewals, and customer advocacy initiatives.
- Establish trusted advisor relationships with senior client stakeholders, influencing long-term strategic partnerships.
Commercial & Operational Management:
- Own regional professional services P&L, including revenue forecasting, resource planning, utilization, and margin optimization.
- Collaborate with Sales to scope, estimate, and propose services engagements that drive both customer and business value.
- Monitor delivery performance through KPIs and operational dashboards, ensuring alignment with global metrics.
Collaboration & Alignment:
- Work closely with Product Management and Engineering to provide client feedback, influencing roadmap priorities and solution enhancements.
- Partner with global delivery peers to ensure consistency, scalability, and knowledge sharing across regions.
Qualifications & Experience:
Essential:
- 10+ years of experience in enterprise software delivery, professional services, or consulting, with at least 5 years in a regional leadership role.
- Proven track record delivering complex SaaS or analytics solutions for large retail or CPG enterprises across APAC.
- Deep understanding of retail business processes such as merchandising, supply chain, category management, or pricing.
- Strong commercial acumen and experience managing a P&L and multi-country delivery organization.
- Excellent stakeholder management and communication skills, with the ability to influence C-level executives internally and externally.
- Experience leading distributed and multicultural teams across Asia Pacific.
Preferred:
- Background in AI/ML-driven enterprise platforms, retail technology, or business transformation consulting.
- Experience working in a global matrix organization.
- MBA or relevant advanced degree.
Personal Attributes:
- Strategic thinker with a hands-on, execution-focused approach.
- Collaborative leader who inspires trust, accountability, and performance.
- Strong sense of ownership and customer advocacy.
- Comfortable operating in fast-paced, evolving environments.
Diversity & Inclusion Statement:
We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.
About Us
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 2,300 talented leaders, data scientists, and other professionals across over 30 countries.
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