Website:
thelionadvisory.com
Job details:
About the Role
We're looking for a Head of Operations to own how the agency runs day to day. You'll design the processes, systems, and team structure that let us deliver consistently as we grow- coming from an agency background where you've seen firsthand what breaks at scale and how to fix it.
Key Responsibilities
- Design and implement operational processes and SOPs across departments
- Oversee resource planning, team capacity, and project delivery timelines
- Own the internal tool stack -evaluating, implementing, and maintaining project management, CRM, and reporting systems
- Build and manage hiring, onboarding, and performance processes on the operations side
- Define and track operational KPIs, identifying and driving efficiency improvements
- Manage a small team of operations/admin staff
- Partner with department heads to remove delivery bottlenecks
What We're Looking For
- 5+ years in an operations leadership role, ideally within an agency environment
- Strong project management skills and comfort with PM/workflow tooling
- Experience implementing or overhauling operational systems and processes
- Prior experience managing a team
- Excellent organizational and cross-functional communication skills
- Able to work hours aligned to the Asia/Oceania region
Nice to Have
- Experience scaling operations through a period of headcount growth
Click on Apply to know more.