Rubick.ai | AI eCommerce Solutions
Website:
rubick.ai
Job details:
๐๐ฒ๐ฎ๐ฑ ๐ผ๐ณ ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ โ ๐๐ป๐๐ฒ๐ฟ๐ป๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐ ๐ฎ๐ฟ๐ธ๐ฒ๐๐
๐ฅ๐ผ๐น๐ฒ ๐ข๐๐ฒ๐ฟ๐๐ถ๐ฒ๐
You will be responsible for leading and scaling Rubick's international operations function, with end-to-end ownership of operational strategy, business performance, client delivery, revenue growth, profitability, quality, and team performance across international markets.
This role focuses on building scalable operating systems, strengthening client relationships, improving operational efficiency, and ensuring high-quality delivery across Rubick's global customer base.
You will work closely with Sales, Customer Success, Product, Technology, Finance, and Leadership teams to drive international business growth and build a world-class operations organization. You will be reporting to the VP of operations.
The role involves three areas: ๐ฃ๐ฎ๐ฟ๐ ๐ญ: ๐ง๐ต๐ฒ ๐๐๐ป๐ฑ๐ฎ๐บ๐ฒ๐ป๐๐ฎ๐น๐ | ๐ฃ๐ฎ๐ฟ๐ ๐ฎ: ๐๐-๐๐ฟ๐ถ๐๐ฒ๐ป ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ ๐๐
๐ฐ๐ฒ๐น๐น๐ฒ๐ป๐ฐ๐ฒ | ๐ฃ๐ฎ๐ฟ๐ ๐ฏ: ๐๐ป๐ป๐ผ๐๐ฎ๐๐ถ๐ผ๐ป & ๐๐ป๐๐ฒ๐ฟ๐ป๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐๐
๐ฝ๐ฎ๐ป๐๐ถ๐ผ๐ป
๐ฃ๐ฎ๐ฟ๐ ๐ญ: ๐ง๐ต๐ฒ ๐๐๐ป๐ฑ๐ฎ๐บ๐ฒ๐ป๐๐ฎ๐น๐
๐ข๐๐ป ๐๐ป๐๐ฒ๐ฟ๐ป๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐: Lead the overall strategy, execution, and performance of Rubickโs international operations across clients, markets, teams, and service lines.
๐๐ฟ๐ถ๐๐ฒ ๐๐๐๐ถ๐ป๐ฒ๐๐ ๐ฃ๐ฒ๐ฟ๐ณ๐ผ๐ฟ๐บ๐ฎ๐ป๐ฐ๐ฒ: Own key metrics including revenue, profitability, productivity, utilization, quality, turnaround time, client satisfaction, and operational efficiency.
๐๐๐ถ๐น๐ฑ ๐ฆ๐ฐ๐ฎ๐น๐ฎ๐ฏ๐น๐ฒ ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐: Develop standardized, scalable products, processes, and operating mechanisms that support international growth while accommodating market-specific requirements.
๐๐ป๐๐๐ฟ๐ฒ ๐๐ฒ๐น๐ถ๐๐ฒ๐ฟ๐ ๐๐
๐ฐ๐ฒ๐น๐น๐ฒ๐ป๐ฐ๐ฒ: Drive consistent, high-quality delivery across international accounts, proactively identifying bottlenecks, operational risks, and areas for improvement.
๐๐ฒ๐ฎ๐ฑ ๐ง๐ฒ๐ฎ๐บ๐ & ๐๐ฎ๐ฝ๐ฎ๐ฐ๐ถ๐๐: Build and manage high-performing operations teams with clear goals and accountability, while overseeing workforce planning, capacity, and resource allocation.
๐ฆ๐๐ฟ๐ฒ๐ป๐ด๐๐ต๐ฒ๐ป ๐๐ผ๐๐ฒ๐ฟ๐ป๐ฎ๐ป๐ฐ๐ฒ: Establish dashboards, MIS, performance reviews, and governance mechanisms that provide visibility and drive timely corrective action.
๐๐ฟ๐ถ๐๐ฒ ๐๐น๐ถ๐ฒ๐ป๐ ๐ฆ๐๐ฐ๐ฐ๐ฒ๐๐: Partner closely with Sales, Customer Success, clients, and internal stakeholders to ensure seamless onboarding, implementation, delivery, escalation management, client satisfaction, and account growth.
Build strong relationships with key international clients and act as a senior escalation point when required.
๐ฃ๐ฎ๐ฟ๐ ๐ฎ: ๐๐-๐๐ฟ๐ถ๐๐ฒ๐ป ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ ๐๐
๐ฐ๐ฒ๐น๐น๐ฒ๐ป๐ฐ๐ฒ
๐๐ฟ๐ถ๐๐ฒ ๐๐-๐๐ฒ๐ฑ ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐: Leverage AI, automation, and technology to improve productivity, quality, scalability, margins, and decision-making across international operations.
๐๐๐๐ผ๐บ๐ฎ๐๐ฒ ๐ช๐ผ๐ฟ๐ธ๐ณ๐น๐ผ๐๐: Identify and automate repetitive, manual, and high-effort operational processes to reduce intervention, errors, and cost.
๐๐๐ถ๐น๐ฑ ๐๐ป๐๐ฒ๐น๐น๐ถ๐ด๐ฒ๐ป๐ ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ป๐ด ๐ฆ๐๐๐๐ฒ๐บ๐: Develop AI-enabled mechanisms for quality monitoring, productivity tracking, forecasting, reporting, workflow management, and process optimization.
๐๐ป๐ฎ๐ฏ๐น๐ฒ ๐๐ฎ๐๐ฎ-๐๐ฟ๐ถ๐๐ฒ๐ป ๐๐ฒ๐ฐ๐ถ๐๐ถ๐ผ๐ป๐: Use data and analytics to identify trends, uncover performance gaps, forecast capacity requirements, and improve business outcomes.
๐ฆ๐๐ฟ๐ฒ๐ป๐ด๐๐ต๐ฒ๐ป ๐ฃ๐ฒ๐ฟ๐ณ๐ผ๐ฟ๐บ๐ฎ๐ป๐ฐ๐ฒ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Establish data-driven dashboards, KPIs, and performance management systems that create transparency and accountability across teams.
๐๐ฟ๐ถ๐๐ฒ ๐๐ ๐๐ฑ๐ผ๐ฝ๐๐ถ๐ผ๐ป: Embed AI-assisted tools into day-to-day operations, including client reporting, planning, quality assurance, and delivery management.
๐๐ฟ๐ฒ๐ฎ๐๐ฒ ๐๐ผ๐บ๐ฝ๐ฒ๐๐ถ๐๐ถ๐๐ฒ ๐๐ฑ๐๐ฎ๐ป๐๐ฎ๐ด๐ฒ: Partner with leadership and technology teams to identify and implement new AI and automation use cases that improve efficiency, differentiation, and scalability in international markets.
๐ฃ๐ฎ๐ฟ๐ ๐ฏ: ๐๐ป๐ป๐ผ๐๐ฎ๐๐ถ๐ผ๐ป & ๐๐ป๐๐ฒ๐ฟ๐ป๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐๐
๐ฝ๐ฎ๐ป๐๐ถ๐ผ๐ป
๐ฆ๐ฐ๐ฎ๐น๐ฒ ๐๐ป๐๐ฒ๐ฟ๐ป๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐: Develop and execute strategies to expand Rubickโs operations across existing and new international markets.
๐๐๐ถ๐น๐ฑ ๐ฅ๐ฒ๐ฝ๐ฒ๐ฎ๐๐ฎ๐ฏ๐น๐ฒ ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ป๐ด ๐ ๐ผ๐ฑ๐ฒ๐น๐: Create scalable models and best practices that can be replicated across markets while adapting to local customer and business requirements.
๐๐ป๐ฎ๐ฏ๐น๐ฒ ๐๐๐๐ถ๐ป๐ฒ๐๐ ๐๐ฟ๐ผ๐๐๐ต: Identify new service opportunities, capabilities, and operational improvements that support revenue growth, margins, and client retention.
๐ฆ๐ต๐ฎ๐ฝ๐ฒ ๐๐ป๐๐ฒ๐ฟ๐ป๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐ฆ๐๐ฟ๐ฎ๐๐ฒ๐ด๐: Partner with leadership and cross-functional teams to identify market opportunities, emerging trends, and strategic priorities that contribute to Rubickโs long-term international growth.
๐ง๐ผ ๐๐ฎ๐๐ฒ
10+ years of experience in Operations, Business Operations, International Operations, Customer Success, Delivery, or similar leadership roles.
Proven experience managing large-scale operations with end-to-end ownership of business performance.
Strong experience managing international clients, global teams, or operations across multiple geographies.
Demonstrated experience in managing revenue, profitability, productivity, quality, and operational KPIs.
Strong understanding of client management, account growth, escalations, and service delivery.
Experience building and scaling operational teams and processes in a high-growth organization.
Strong analytical and problem-solving skills with the ability to make data-driven business decisions.
Experience working cross-functionally with Sales, Customer Success, Product, Technology, Finance, and Leadership teams.
Strong understanding of process optimization, workforce planning, capacity planning, and performance management.
Experience implementing automation, AI, analytics, or technology-led operational improvements is strongly preferred.
Experience in eCommerce, Retail, SaaS, Marketplace Operations, Catalog Operations is preferred.
Strong communication, stakeholder management, negotiation, and leadership skills.
Ability to operate with high ownership, manage ambiguity, and build scalable systems from the ground up.
Strong business acumen with the ability to balance customer experience, operational excellence, revenue growth, and profitability.
๐๐ฏ๐ผ๐๐ ๐ฅ๐๐ฏ๐ถ๐ฐ๐ธ
๐๐ผ๐บ๐ฝ๐ฎ๐ป๐ ๐ข๐๐ฒ๐ฟ๐๐ถ๐ฒ๐
Rubick OS is a leading platform for brands and marketplaces, enabling seamless management of catalog and seller management automation, pricing and competitive intelligence, compliance systems, and assortment intelligence.
Our solutions are used across five countries by major brands and marketplaces, including Amazon, Myntra, Reliance Group, Nykaa, Flipkart, Rare Rabbit, Decathlon, Celio, The Bay, Kiabi, Myer, Jumbo, and many more.
๐๐ผ๐ฐ๐ฎ๐๐ถ๐ผ๐ป
Bangalore (Jayanagar 1st Block, Near Ashoka Pillar)
๐ช๐ผ๐ฟ๐ธ ๐ ๐ผ๐ฑ๐ฒ๐น
Work from Office โ Monday to Friday
๐ง๐ฒ๐ฎ๐บ ๐ฆ๐ถ๐๐ฒ
250+ Employees
๐๐ป๐๐ฒ๐๐๐ผ๐ฟ๐
Invested by Innospark US, Betatron Hong Kong, MJV India, 1Crowd India, and other investors.
Rubick.ai is a place to work if you want to build something foundational rather than incremental. We are the AI operating layer for retail ecommerce, solving complex, real-world problems across the spectrum.
You get high ownership, direct impact, and exposure to various parts of the business, making you an entrepreneur in-house. Rubick operates in the AI segment, which means you will be at the forefront of the technological revolution.
Join us in this exciting journey.
๐ฉ๐ถ๐๐ถ๐ ๐จ๐
www.rubick.ai
๐ฃ๐ฒ๐ฟ๐ธ & ๐๐ฒ๐ป๐ฒ๐ณ๐ถ๐๐ ๐ฌ๐ผ๐'๐น๐น ๐๐ผ๐๐ฒ (may change at the company discretion)
โข Recharge with 24 Annual Paid Leaves โ plenty of time to relax, travel, and refresh.
โข Comprehensive Health Coverage โ insurance worth โน5,00,000 for you and your familyโs peace of mind.
โข Up to 6 Months of Maternity Leave โ supporting you through lifeโs most special moments. And 5 days paternity leave.
โข Delicious Office Lunch โ fuel your day with meals provided at the office.
Click on Apply to know more.
