FatakPay
Website:
fatakpay.com
Job details:
Company Description
FatakPay Digital Pvt. Ltd. is a fast-growing fintech company operating a digital financial wellness platform with a mission to deliver meaningful credit access and financial empowerment to underserved segments of India.
We are a young, ambitious, and compliance-first organisation. The HR Head will be pivotal in building the people infrastructure that supports our next phase of scale.
Role Overview
This is a full-time on-site role located in Mumbai for the Head of Human Resources. We are looking for a strategic and hands-on HR leader to serve as the Head of Human Resources at FatakPay. The ideal candidate brings deep expertise across the full HR lifecycle from talent acquisition and learning & development to payroll management, HRMS implementation, and people compliance. This is a leadership role with significant scope to build and institutionalize HR systems from the ground up, working closely with the business leadership.
Key Responsibilities
HR Strategy & Leadership
- Design and execute the organisation-wide HR strategy aligned to FatakPay's growth objectives and regulatory context.
- Serve as a trusted advisor to the leadership team on all people matters.
- Build and lead a high-performing HR team as the organisation scales
- Drive a performance-driven, inclusive, and compliance-first culture across all functions
Systems & Process Implementation
- Lead end-to-end implementation and management of HRMS platforms
- Design and document HR SOPs across the full employee lifecycle — onboarding to exit — and ensure consistent adoption.
- Build HR dashboards and MIS for leadership reporting on headcount, attrition, productivity, and compliance.
- Drive process standardisation and automation across payroll, leave management, attendance, and performance cycles.
Talent Acquisition & Workforce Planning
- Own the end-to-end recruitment function, including sourcing strategy, employer branding, and offer management.
- Build structured interview and evaluation frameworks; reduce time-to-hire and improve quality of hire.
- Develop and maintain a strong talent pipeline for critical and recurring roles.
- Partner with department heads on manpower planning aligned to business roadmaps.
Learning & Development
- Design and institutionalise a robust L&D framework — onboarding programs, functional training, leadership development, and compliance training.
- Identify skill gaps across the organisation and build targeted interventions.
- Track and report on training effectiveness, completion rates, and return on investment.
- Curate internal knowledge management systems and learning resources.
Payroll & Compensation Management
- Oversee error-free, timely payroll processing for all full-time, contractual, and gig employees.
- Ensure statutory compliance — PF, ESIC, PT, TDS, gratuity, bonus — in alignment with applicable labour laws and RBI/NBFC regulatory norms.
- Design and periodically benchmark compensation structures (CTC bands, variable pay, benefits) against industry standards.
- Manage full and final settlement processes with accuracy and regulatory compliance.
Performance Management & Employee Engagement
- Lead the annual and mid-year performance review cycle — goal-setting, ratings calibration, and feedback culture.
- Design and administer employee engagement surveys; translate outputs into actionable initiatives.
- Build mechanisms for employee recognition, retention, and internal mobility.
- Drive culture-building initiatives, team townhalls, and cross-functional collaboration programs.
HR Compliance & Labour Law
- Ensure full compliance with applicable labour laws such as Shops & Establishments, POSH Act, Maternity Benefits Act, Contract Labour Act, and others.
- Maintain and update employee policies and the HR policy handbook in line with evolving regulations.
- Lead POSH committee administration, grievance redressal mechanisms, and disciplinary processes.
- Liaise with legal counsel and compliance teams on employee-related regulatory matters.
Eligibility / Qualification
- MBA / PGDM in Human Resources from a reputed institution.
- Minimum 10 years of progressive HR experience, with at least 5 years in a senior / leadership role managing large teams (100+ employees).
- Demonstrated experience in HRMS implementation and system rollout.
- Hands-on expertise in payroll management, statutory compliance, and labour law.
- Strong track record in building L&D frameworks and talent acquisition functions.
- Exposure to a fast-paced, high-growth start-up or scale-up environment is a plus.
- Core competencies: Strategic mindset, people first approach, data driven decision making, stakeholder management, problem solving ability
- Proficiency in Human Resources (HR) and HR Management
- Strong knowledge of Labor and Employment Law and expertise in drafting and enforcing HR Policies
- Exceptional skills in Employee Relations and managing workplace dynamics
Experience Required
- Minimum 10 years of relevant experience
- Industry Preference: (Fintech / NBFC / Banking / Financial Services)
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