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🚀 Company Overview:
GrowthJockey is a leading venture architect specializing in building technology-led digital startups for large enterprises. With deep expertise in AI, machine learning, and digital transformation, we help businesses craft impactful digital strategies that drive measurable growth.
Our proprietary AI-powered AdTech platform, intellsys.ai, leverages 100+ AI models to bring precision, scalability, and efficiency to marketing. Having successfully launched 25+ ventures for Fortune 500 companies, we continue to redefine the future of digital growth through AI-first innovation.
🎯 Role Overview
We are looking for an experienced and business-driven Head of E-Commerce to lead our end-to-end e-commerce strategy and operations. This is a leadership role responsible for driving online revenue growth, optimizing customer experience, managing high-performing teams, and building scalable e-commerce businesses across D2C and marketplace channels.
The ideal candidate will have a proven track record of scaling online businesses, leading cross-functional teams, managing P&L, and leveraging data to drive strategic decisions. You will work closely with leadership, product, marketing, technology, supply chain, and client teams to deliver exceptional business outcomes.
💡 Key Responsibilities
Strategic Leadership
- Define and execute the overall e-commerce strategy aligned with business objectives.
- Own the P&L and revenue growth for e-commerce businesses.
- Develop annual business plans, sales forecasts, and growth roadmaps.
- Identify new market opportunities, customer segments, and revenue streams.
Business Growth
- Drive customer acquisition, retention, and lifetime value across digital channels.
- Scale D2C websites and marketplace businesses (Amazon, Flipkart, Myntra, Nykaa, etc.).
- Optimize pricing, promotions, merchandising, and conversion strategies.
- Lead initiatives to maximize revenue, profitability, and operational efficiency.
Marketplace & Channel Management
- Manage relationships with key marketplaces and strategic partners.
- Oversee marketplace advertising, catalog optimization, inventory health, and performance metrics.
- Develop omnichannel growth strategies integrating online and offline commerce.
Performance Marketing & CRM
- Partner with Growth Marketing teams to optimize paid media performance across Google, Meta, marketplaces, and affiliate channels.
- Drive CRM, email marketing, loyalty, and retention strategies.
- Monitor CAC, ROAS, LTV, conversion rate, repeat purchase rate, and other business KPIs.
Team Leadership
- Build, mentor, and lead high-performing teams across:
- E-Commerce Operations
- Marketplace Management
- Performance Marketing
- CRM & Retention
- Merchandising
- Analytics
- Foster a culture of innovation, accountability, and continuous improvement.
Technology & Analytics
- Collaborate with Product and Engineering teams to improve website performance, UX, and conversion rates.
- Leverage analytics tools to generate actionable business insights.
- Drive implementation of AI-powered personalization, automation, and customer engagement initiatives.
Stakeholder Management
- Present business reviews and growth strategies to senior leadership and clients.
- Collaborate with cross-functional teams to ensure seamless execution of business goals.
✨ Requirements
- Bachelor's degree in Business, Marketing, E-Commerce, or a related field (MBA preferred).
- 5+ years of experience in E-Commerce, Digital Commerce, or Online Retail leadership.
- Proven experience managing large-scale D2C and marketplace businesses.
- Strong understanding of:
- E-Commerce Strategy
- Digital Marketing
- Marketplace Operations
- Customer Lifecycle Management
- Merchandising
- Supply Chain & Fulfillment
- Pricing & Promotions
- Experience managing P&L and revenue targets.
- Strong analytical skills with expertise in Google Analytics, BI dashboards, and e-commerce reporting.
- Demonstrated experience leading large cross-functional teams.
- Excellent stakeholder management, communication, and presentation skills.
🌟 Nice to Have
- Experience with Shopify, Magento, WooCommerce, or other e-commerce platforms.
- Exposure to AI-powered commerce, personalization, and automation tools.
- Experience in consumer brands, D2C startups, or digital commerce consulting.
- Knowledge of international e-commerce operations and cross-border commerce.
- Familiarity with ERP, CRM, OMS, and CDP platforms.
- Experience working with enterprise clients or Fortune 500 brands.
🚀 Join Our Mission
If you're passionate about building and scaling next-generation e-commerce businesses, leading high-performing teams, and leveraging AI-driven innovation to transform digital commerce, GrowthJockey offers the opportunity to make a significant impact.
Join us and help shape the future of AI-powered commerce, digital growth, and customer experience. 🚀
Click on Apply to know more.