RaftLabs
Website:
raftlabs.com
Job details:
This is a remote position. About RaftLabs RaftLabs is an AI-native custom software development company building products and platforms for clients across the globe. We operate as a fully remote team and work across diverse domains, from SaaS products to enterprise integrations to AI-powered workflows. We move fast, we care about craft, and we hold ourselves to a high bar on delivery quality. As we scale, we need someone who can hold the entire delivery engine together. The Role This is not a typical project manager role. You will be the single point of accountability for delivery across all active projects at RaftLabs. You will sit above our project managers, not beside them. Your job is to make sure every project is running on track, every client is informed and happy, and every manager is doing what they are supposed to do. When they are not, you escalate, course-correct, or take charge. Think of it this way: 15 projects are running in parallel. Five managers own them. You own all five managers. What You'll Own Delivery Oversight Maintain a real-time pulse on every active project: timelines, risks, blockers, and progress Ensure no delivery slips are without early visibility and a mitigation plan in place. Identify projects that are off-track before the client notices Manager Accountability Ensure every project manager is following their defined SOP consistently and not just occasionally Run regular check-ins with PMs and hold them accountable to their commitments. Act as the escalation layer between PMs and leadership. Client Health Make sure every client is receiving regular, structured updates. Ensure meeting minutes are documented after every client call Run or oversee periodic temperature checks to catch dissatisfaction early Step in on client communication directly when a situation needs a senior hand. Estimation & Billing Hygiene Review and challenge estimates before they go out; spot underestimation, over-commitment, or scope creep before it becomes a problem. Ensure all hours are being logged accurately and on time Make sure that work being done is being billed correctly with no value leakage Process Compliance Ensure the RaftLabs Manager OS (our internal operating system for delivery) is being followed across all projects Identify gaps in how managers are operating and close them through coaching, escalation, or process improvement. Requirements What We're Looking For Experience 3 to 5 years of experience managing software delivery at a services or agency company Has managed multiple projects simultaneously across different domains and client types Has directly managed or overseen project managers or team leads, not just developers. Solid familiarity with the software development lifecycle (Agile, sprints, releases), well enough to challenge estimates and spot risk Prior experience specifically at a tech services or custom software development company Has worked in fast-moving, multi-client environments where context switching is the norm Skills & Traits Exceptional at context switching: you can move from a billing conversation to a technical estimate review to a client escalation in the same afternoon. Strong communicator, written and verbal, especially in a sync and remote environment Detail-oriented without being a bottleneck; you track everything but do not slow things down. Comfortable challenging estimates, pushing back on over-commitment, and having hard conversations when deliveries are at risk Ownership mindset: You do not wait for problems to come to you; you find them first Remote-Ready Has worked in a fully remote setup and knows how to build accountability and visibility without micromanaging Disciplined about documentation, a sync updates, and structured communication. What Success Looks Like at 90 Days You know every active project, its status, its risks, and its client relationship health without needing to ask the founder Every PM is being held to their SOP consistently No delivery surprise goes unreported for more than 24 hours The founders have stopped worrying about delivery Benefits Why Join RaftLabs Direct impact: you will own a function that directly shapes how the company grows and retains clients High trust, high autonomy: we give ownership to people who have earned it A team that has built real products for real clients across healthcare, fin-tech, retail, hospitality, and more Remote-first culture with strong a sync communication practices A company actively moving toward an AI-native model: you will be building the delivery function of tomorrow's agency, not yesterday's.
Click on Apply to know more.