Website:
bfil.co.in
Job details:
We are looking for a high-energy, execution-driven Head – Collections to lead our end-to-end recoveries function with a strong focus on hard bucket collections and NPA resolution. This role calls for a leader who blends deep collections expertise with Tech & AI-enabled strategies to deliver measurable recovery outcomes.
🔹 What You’ll Own
• Drive overall collections & recoveries strategy with clear, tangible recovery targets
• Lead hard bucket and high-risk portfolio collections with strong field execution
• Improve collection efficiency through segmentation, analytics, and performance governance
• Deliver region-wise recovery improvement plans and cost-efficient collection models
🔹 Technology-Led Collections
• Scale AI and digital-first collection strategies
• Drive AI voice bot and automated outreach programs (proven success models preferred)
• Add technology muscle to physical collections efforts
• Use analytics, automation, and digital tools to improve reach, prioritization & outcomes
🔹 Operations & Governance
• Standardize collections processes, MIS, and last-mile execution frameworks
• Oversee agency performance, audits, delinquency trends & bounce metrics
• Ensure compliance with regulatory and internal audit requirements
• Strengthen controls across systems, notices, portals & recovery workflows
🔹 Legal & Recovery Channels
• Leverage legal, arbitration, and Lok Adalat routes for accelerated recoveries
• Manage and optimize collection agencies and legal partners
• Drive structured escalations for chronic delinquent accounts
✅ Who We’re Looking For
• Proven leader in collections & recoveries (hard bucket focus)
• Strong exposure to AI/tech-enabled collections models
• Track record of delivering real recovery impact and numbers
• Sharp operator with strong field, agency & legal channel management
If you’ve built high-impact, tech-enabled collections engines — we’d like to connect.
Click on Apply to know more.