FINVASIA
Website:
finvasia.com
Job details:
About This Job
FINVASIA
Location: Mumbai, Maharashtra, India
Work Mode: On-site
Industry: Financial Services,Investment Banking,Insurance Agencies and Brokerages
Job Description
Title: Head of Business Development & Client Support
Role Overview
The Head of Business Development & Client Support is responsible for driving sustainable business growth while ensuring best-in-class client support services.
This role bridges commercial expansion and client experience, ensuring that growth initiatives are supported by robust, responsive, and compliant client support operations that enhance client satisfaction, retention, and lifetime value.
Key Responsibilities
- Business Development & Growth
Develop and execute business development strategies aligned with company’s growth objectives.Identify and onboard strategic partners, affiliates, and institutional relationships.Support expansion into new markets, client segments, and distribution channels.Work closely with Marketing, Product, and Operations to convert leads into active, long-term clients.Monitor competitor activity and market trends to refine growth strategies.
- Client Support & Service Excellence
Own the end-to-end client support framework, ensuring high service standards across all touchpoints.Ensure timely, accurate, and professional handling of:Client inquiries and complaintsTrading, platform, and account-related issuesDeposit, withdrawal, and reconciliation queriesDefine and monitor service level agreements (SLAs) and response times.Drive continuous improvement in client communication and service delivery.
- Client Experience & Retention
Design and enhance client journeys across onboarding, trading, and post-trade support.Analyze client feedback, complaints, and support metrics to identify improvement areas.Work closely with Compliance and Operations to ensure fair client treatment and regulatory alignment.Implement retention, reactivation, and client loyalty initiatives in coordination with growth teams.
- Support Operations & Team Leadership
Build, manage, and mentor global client support and relationship management teams.Establish KPIs, performance benchmarks, and quality-assurance frameworks.Ensure proper training on products, platforms, regulatory requirements, and client communication.Foster a client-first culture with accountability and continuous learning.
- Cross-Functional & Regulatory Coordination
Act as a key interface between Business Development, Operations, Compliance, Risk, and Technology.Ensure business development activities and client communications are compliant with regulatory standards.Support audits, regulatory inspections, and complaint reviews from a client-services perspective.Ensure proper escalation and resolution of high-risk or sensitive client issues.
- Process Optimization & Technology Enablement
Leverage CRM, ticketing systems, and analytics to improve client support efficiency.Drive automation, self-service tools, and knowledge-base initiatives.Optimize support workflows to handle scale without compromising service quality.Support platform enhancements to reduce client friction and support dependency.
Key Skills & Competencies
Strong understanding of brokerage / trading / fintech business models.Proven experience in client support, relationship management, or business development leadership.Strong commercial mindset combined with customer-centric execution.Excellent communication, negotiation, and stakeholder-management skills.Ability to operate in a regulated, multi-jurisdiction environment.Data-driven approach to decision-making and performance management.
Qualifications & Experience
Bachelor’s degree in Business, Finance, Marketing, or related field (MBA preferred).12+ years of experience in financial services, fintech, brokerage, or trading firms.Prior experience leading client support or customer experience teams is strongly preferred.Experience managing IBs, partners, or institutional clients is an advantage.Exposure to global operations and multi-language support teams is a plus.
About The Company
Finvasia is a multi-disciplinary, multinational organisation that owns and operates over a dozen brands across financial services, technology, real estate and healthcare verticals.
Over the past 17 years, Finvasia has managed funds for notable hedge funds on Wall Street, launched the first and only commission-free ecosystem for listed and fee-based financial products in India, provided technology solutions to notable listed and unlisted financial services entities across the globe, launched a medically proven diabetes reversal program, and engaged scientists from specialised fields to build nano and micro medical devices.
Finvasia has catered to a few million clients in over 180 countries directly or via its subsidiaries. Notable brands include Fxview, Shoonya, Zulutrade, AAAfx, ACT Trader, CapitalWallet, Gini Health, bodyLoop, StackFlow, Finvasia Estates, and portfolios.com.
Our team of over 350 employees works across offices in India, UK, Greece, Cyprus, Canada, Mauritius, and the USA. We offer a collegiate environment with exposure to a multitude of brands, technologies, and global teams. Finvasia is an equal-opportunity employer that champions diversity and inclusion.
Click on Apply to know more.